Winners

Congratulations to all our winners.

Best Digital Customer Experience

Finalists:
AXA
Churchill Insurance
LV=
Winner: Churchill Insurance

ACORD conducts an annual study of UK personal lines carrier, broker, and aggregator websites where it uses a proprietary methodology to evaluate their functionality, user experience, and underlying strategy.

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Broker CEO’s CEO of the Year

Winner: David Howden, Howden Group

The winner was voted for by the chief executives of the largest brokers in the UK – whose challenge was to choose their ‘first amongst equals’ –  the CEO they most admire in UK broking and insurance.

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Business Partner of the Year

Finalists:
BNP Paribas Personal Finance & Aventus
Bravo Networks
DWF Law LLP
Kindertons Accident Management
Ninety Consulting
ThingCo

Gold: DWF
The Judges said: This entry dealt impressively with a significant industry issue – spotting the migration of claims farmers into other revenue streams. It did this by assembling a team and identifying a toolkit for Covid-19 claims, and educating the industry on its findings.
Silver: Ninety Consulting
Bronze: ThingCo

Challenger of the Year - General

Finalists:
Bravo Networks
CFC
Claim Technology
C-Quence
Crawford Legal Services
EQL
Getsafe
Gold: CFC
The judges said: CFC is providing an excellent solution, especially to smaller companies – particularly relevant in a cyber vulnerable world.
Silver: C-Quence

Bronze Getsafe

Challenger of the Year - Motor

Finalists:
Bridgetech Automotive
Cazoo Data Services
DWF Law LLP
Ignite in partnership with Yoga Insure
Keoghs, a Davies business

Gold:Bridgetech Automotive
The judges said: Providing a solution to a long-standing challenge for insurers, and clearly addressing a pressing need.
Silver: DWF Law LLP
Bronze: Keoghs, a Davies business

Claims Partner of the Year

Finalists:
Kindertons Accident Management
Motor Repair Network
Nuvalaw in joint venture with Trust Arbitration
RightIndem
RPC
Sedgwick

Gold: Nuvalaw in joint venture with Trust Arbitration
The judges said: Potentially ground-breaking in terms of changes to the industry as the solution focussed on reducing court resolution time for disputes, for example from 400 days to just three on its platform.
Silver: Sedgwick
Bronze: Motor Repair Network

Commercial Lines Broker of the Year

Finalists:
Addingstone Insurance
BQI Insurance Ltd
Clegg Gifford
Global Risk Partners
RAW Insurance Brokers

Gold: Global Risk Partners
The judges said: The winner has redefined what it means to be a consolidator in the broker market, driving major growth through four group acquisitions and supporting 13 acquisitions by hub brokers, increasing turnover, ebitda, customer satisfaction and employee wellbeing. The broker’s model offers high value central support for HR, finance, compliance, operations and IT, as well as access to acquisition funding, but preserves local expertise, autonomy, accountability and client relationships.
Silver: RAW Insurance Brokers

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Commercial Lines Insurer of the Year

Finalists:
Ageas
Allianz Insurance
Aviva
Markel UK
QBE

Winner:Aviva
This award recognises the best insurer performance in UK general insurance commercial lines. It wasn’t open for entries – the shortlist was put together by Insurance Times in partnership with a panel of expert industry analysts and then went forward to a UK broker vote to gather broader market feedback on the contenders.

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Customer Champion of the Year – Broker

Finalists:
AllClear
Caravan Guard
NDML
One Call Insurance

Gold: NDML
The judges said: The winner showed impressive support and commitment to an industry that has been hard hit by the Covid-19 pandemic, going above and beyond to champion their customers’ cause.

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Customer Champion of the Year – Insurer

Finalists:
Allianz Insurance
Aviva
AXA
Bupa UK Insurance
Covéa Insurance
FloodFlash
Markel UK

Gold: AXA
The judges said: The winner demonstrated the development of a claims handling solution that not only involved the customer but had their interest at its core.
Silver: FloodFlash

Bronze: Allianz Insurance

Diversity & Inclusion Excellence Award – General

Finalists:
Allianz Insurance
BNP Paribas Personal Finance
Charles Taylor
Covéa Insurance
LCP
PremFina

Gold: Covéa Insurance
The judges said: The winner created an Everyday Belonging strategy creating connections across the organisation from the CEO down to help individuals understand the collective actions they can take to tackle inequalities. A series of internal events encouraged staff to share experiences, and externally, the victor signed up to actionable commitments to support under-represented minority communities including the Race at Work charter, partnering with LINK, the LGBTQ+ insurance network and becoming a Stonewall Diversity champion.
Silver: BNP Paribas Personal Finance

Bronze PremFina

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Diversity & Inclusion Excellence Award - Networks

Finalists:
iDAWN
Inclusion@Lloyd’s Partner Networks
Insurance Cultural Awareness Network
Insurance Families Network (IFN)

Gold: Insurance Families Network (IFN)
The judges said: The winner stood out with a targeted approach to winning talent back from a large group of skilled people that have arguably been forgotten about by the industry in the past.

Excellence in e-Trading – Insurer

Finalists:
Allianz Insurance
Aviva
HSB
Markel UK
Zurich Insurance

Gold: Aviva
The judges said: An impressive trailblazer, making it possible to e-trade mini fleet and single business vehicles on the same platform, despite the significant complications involved.
Silver: Zurich Insurance

Bronze HSB

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Excellence in e-Trading – MGA

Finalists:
CFC
C-Quence
Home & Legacy
Modus

Gold: CFC
The judges said: The winning entry combined a simple application process with a phenomenal use of technology in the background to create a very clever, unique and user-friendly platform.

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Excellence in Professional Development

Finalists:
Allianz Insurance
Aviva
AXA XL
Bravo Networks
Miller Insurance Services LLP
Premium Credit
Romero Group

Gold: Romero Group
The judges said: The winning entry demonstrated a proactive approach to professional development that supported people to be the best in their role and showed a real belief in their abilities, regardless of an individual’s desire to move up into management positions.
Silver: Miller Insurance Services LLP
Bronze: Bravo Networks

Excellence in Technology - General

Finalists:
Allianz Insurance
C-Quence
Horwich Farrelly Limited
INSHUR
Policy Expert
Zurich Insurance

Gold: Allianz Insurance
The judges said: The winner harnessed the power of artificial intelligence at scale during the pandemic and is continuing to apply learnings from the data to improve services for their customers.
Silver: C-Quence
Bronze: Zurich Insurance

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Excellence in Technology – Data-Driven

Finalists:
Arbitrate
Cazoo Data Services
CAPS – The Common Automotive Platform
Standard
VisionTrack

Gold: VisionTrack
The Judges said: Impressive. This business uses large volumes of data, particularly visual data, enhancing telematics on a large scale to improve drivers and road safety for all.

Excellence in Technology - Claims (Communications)

Finalists:
Claim Technology
Davies
Kindertons Accident Management

Gold: Davies
The judges said: Accelerated use of technology from pilot to full roll out, enabling good customer outcomes through the first lockdown period.

Excellence in Technology - Claims (Data and Reporting)

Finalists:
Arbitrate
Bridgetech Automotive
Cazoo Data Services
Horwich Farrelly Limited
Optalitix

Gold: Horwich Farrelly Limited
The judges said: A good business model and a proven, strong solution that showcased a positive impact on fraud detection and claims handling times. The winner has been an early adopter of workflow and decision engine technology.

Excellence in Technology – Claims

Finalists:
Aqualytics UK
Collision Management Systems
Coplus
Cover Genius
Davies Group
RightIndem
VisionTrack
Gold: Aqualytics
The judges said: A cool product – honest, clear and knows the market. We need something like this in our businesses.
Silver: Davies Group
Bronze: VisionTrack

Excellence in Technology - Claims (General)

Finalists:
Aviva & CoreLogic
FloodFlash
RightIndem
Rightpath Claims
Zurich Insurance and Sprout AI

Gold: Aviva & CoreLogic
The judges said: The winner stood out with a real ‘customer slant’. Tackling the supply chain issue and providing something that was interactive and had choice and speed.

Excellence in Technology - Claims (Motor Claims Tools/Services)

Finalists:
AXA
Cobalt
Markerstudy Insurance Services Limited
Solera Audatex
ThingCo
VisionTrack

Gold: ThingCo
The judges said: Distinctive and stand-out, providing the next stage of evolution within the motor claims arena.
Silver: Solera Audatex

Excellence in Technology - Claims (Motor Portals/Platforms)

Finalists:
Allianz Insurance
Minster Law
Nuvalaw in joint venture with Trust Arbitration
Tesco Underwriting

Gold: Minster Law
The judges said: A great solution to address the challenges of fixed costs that consumers face and by so doing improving the claimant experience.

Excellence in Technology - Service Provider (General)

Finalists:
Acturis
Auto Windscreens
Bravo Networks
Optalitix
Rightpath Claims
Tapoly

Gold: Optalitix
The judges said: The winner works in partnership with one of the biggest price comparison websites enabling insurers to analyse data in near real time to adjust their competitive position, resulting in a regulatory compliant and better deal for consumers. The judges praised their ability to draw data intelligence from a vast dataset for 450 brands from 60 insurers.
Silver: Bravo Networks

Bronze Acturis

Excellence in Technology - Service Provider (Motor)

Finalists:
Automated Insurance Solutions in collaboration with DAC Beachcroft
Cazoo Data Services
Copart UK
IAA
Ignite Software Systems
LexisNexis Risk Solutions
ThingCo

Gold: IAA
The judges said: The winner has delivered a powerful new platform that boosts the ability of insurers to recycle total loss vehicles using artificial intelligence to mirror the experience of being able to physically inspect. This has increased confidence in on-line bidding and buying decisions, increasing insurer returns by on average over 14% more than recent industry gains.
Silver: Cazoo Data Services

Bronze Copart UK

Excellence in Technology - Service Provider (Risk Management)

Finalists:
Broker Insights
CyberCube
Insurwave
LCP
LexisNexis Risk Solutions

Gold: Insurwave
The judges said: Compelling, with a really clear story about what it did for a particular client that is scalable across other risk classes. The technology platform connects the insurance market and capital to the end client.
Silver: CyberCube

Bronze LCP

Excellence in Underwriting

Finalists:
Allianz Partners UK
Clegg Gifford
Markel UK
Zurich Insurance

Gold: Allianz Partners UK
The judges said: We were impressed with how quickly the winner was able to introduce covid provisions to its travel policy, particularly considering the size of this large insurer.

General Insurer of the Year

Finalists:
Aviva
AXA
Zurich Insurance

Gold: Aviva
This award was decided by Insurance Times in conjunction with a panel of expert industry analysts, and then went forward to a UK broker vote to gather broad market feedback on the contenders.

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Independent Broker of the Year

Finalists:
Addingstone Insurance
BQI Insurance Ltd
Clegg Gifford
Got You Covered
iRevolution Group
Romero Insurance Brokers

Gold: Clegg Gifford
The judges said: An authentic and stand-out entry. A family-owned broking business that has retained the family orientated feel, interacting well with their customers and making some significant changes from a traditional operating footprint during a very difficult time with a degree of success. This included the updating of the IT infrastructure and the telephony systems.

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Insurer CEO’s CEO of the Year

Finalists:
Amanda Blanc, Aviva
Stephen Hester, (as prev. CEO of) RSA
Penny James, Direct Line Group
William Stovin, Markel International

Winner: Penny James, Direct Line Groupz
The winner was decided by peer group feedback from industry colleagues, allied with insight from Insurance DataLab for the Insurance Times Top 50 Insurers. This analysed CEO performance as part of Insurance Times’ annual assessment of the insurer marketplace.

Insurer Innovation of the Year

Finalists:
CFC
EY UK LLP
FM Global
Markel UK
Policy Expert

Gold: FM Global
The judges said: The winner had to rapidly innovate when the pandemic prevented on-site visits to preserve its signature risk-management services to clients, creating a remote visit app that enabled the insurer’s engineering experts to continue to minimise risks for clients and employees without being physically present. Over 11,000 risk improvement recommendations have been made, mitigating an estimated £63 bn of potential loss exposure.
Silver: Markel UK

Bronze Policy Expert

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Marketing Campaign of the Year – B2B

Finalists:
Ageas Insurance Ltd
Allianz Insurance
Aviva
CFC
NDML
PCS, a Verisk business

Gold: NDML
The judges said: We were all knocked out by the NDML campaign. We loved its simplicity, its passion, its obvious authenticity – and the way that at a uniquely difficult time, and with a budget scarcely sufficient to pay their travel costs, they came out with such a positive message of commitment and support to their specialised target market.
Silver: CFC
Bronze: Aviva

Marketing Campaign of the Year – B2C

Finalists:
AllClear
BGL Group
Mackenzie Hodgson
Petplan

Gold: BGL Group
The judges said: This was a fresh, modern, innovative campaign, especially in its use of media – for a fresh, modern insurance proposition. Very few insurance campaigns come anywhere near the forefront of what’s going on in popular culture – this is one of the rare exceptions that does.

MGA Initiative of the Year

Finalists:
ARAG plc
Arma Karma
CFC
C-Quence
FloodFlash
Tapoly

Gold: FloodFlash
The judges said: The winner is changing what is a horrific customer experience for people in that space and is really leaning into and changing a very difficult territory. Genuinely different, impressive and refreshing, with a radical speed of service.
Silver: C-Quence
Bronze: CFC

Personal Lines Broker of the Year

Finalists:
Atlanta Group
BGL Group
Caravan Guard
CoverForYou
Got You Covered
Smart Sure
Staysure

Gold: Atlanta Group
The judges said: Good product innovation and use of data, an impressive business.
Silver: Caravan Guard
Bronze: Got You Covered

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Personal Lines Insurer of the Year

Finalists:
Ageas
Covéa Insurance
Hiscox
LV=
Zurich Insurance

Gold: Ageas
This award was decided by Insurance Times in partnership with a panel of expert industry analysts and then went forward to a UK broker vote to gather broader market feedback on the contenders.

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The Insurance Times Industry Achiever Award

This award recognises an inspirational and boundary-pushing individual who has really made a difference and lies within the gift of Insurance Times.

Winner: Sandy Dunn