Broker CEO of the Year

Phil Barton – Partners&
Mike Bruce – Brown & Brown
Mike Edgeley – Clear Group
Brendan McManus – PIB Group
Julie Page – AON

Winner: Mike Edgeley – Clear Group
Citation: Mike Edgeley has remained at the helm of Clear Group during an exceptional year for the business, which saw it climb seven places in the Insurance Times Top 50 Brokers rankings. Mike is also a well-liked insurance industry veteran that his colleagues in the broker sector brand “a great guy with an even better work ethic.

sponsored by

Business Partner of the Year

Applied Systems
Broker Insights Ltd
Coversure
DAC Beachcroft
Movo Partnership
VIPR Solutions
Xceedance (Insurance Value Chain)
Xceedance (Incubating and Scaling Specialist MGAs)

Gold: Broker Insights Ltd
Citation: A very clear view of what partnership means that demonstrated strong, measurable results for their partners.

Silver: DAC Beachcroft
Bronze: Movo Partnership

Challenger of the Year – Insurtech

Lemonade
LexisNexis Risk Solutions
MS Amlin
Sky Protect
Zego

Gold: LexisNexis Risk Solutions
Citation: A stand-out submission with an innovative, future proofed proposition reducing the impact of claims frequency, risk and losses for Advanced Driver Assistance.

Silver: MS Amlin
Bronze: Sky Protect

Challenger of the Year – Supplier

Aviva and DWF Law LLP
Clegg Gifford & Co Limited
DAC Beachcroft
Fluffy
GT Motive
Sedgwick
Suited

Gold: Aviva and DWF Law LLP
Citation: A user-friendly approach with a sharp focus that had the judges wondering what exciting steps lie ahead. It seems there’s an opportunity to make a more substantial impact in the market, especially since the Khan initiative.

Silver: Fluffy
Bronze: GT Motive

Claims Partner of the Year

AX & The AA
CoreLogic & Zurich Insurance UK
Crawford TPA
GT Motive
RPC
Sedgwick
Vitesse PSP
Winn Group

Gold: Winn Group
Citation: Delivering a mutually beneficial method of settling claims that ensures greater savings for insurance providers as well as benefitting customers, the winner demonstrated extraordinary results over the last 2 years. Alongside impressive financial growth, the judges praised the impact in the wider community. Working with local educational institutions, this fast-growing employer is demonstrating that the insurance sector is a great place for young talent to work.

Silver: GT Motive
Bronze: Sedgwick

Commercial Lines Broker of the Year

Centricity Brokers Ltd
Clegg Gifford & Co Limited
Jensten Insurance Brokers
Simply Business & Sedgwick

Gold: Clegg Gifford & Co Limited
Citation: A compelling story with strong measures of success.

sponsored by

Commercial Lines Insurer of the Year

AIG
Arch Insurance
Aviva
Beazley
Markel
QBE
RSA
Zurich

Gold: Arch Insurance
This award recognises the best insurer performance in UK general insurance commercial lines.

A shortlist was put together by Insurance Times in conjunction with a panel of expert industry analysts and then went forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision also considered company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as demonstrated in Insurance Times’ independent Five Star Rating Reports.

Customer Champion of the Year – Broker

AllClear
Atlanta Group
FSB Insurance Service
InsureandGo
Superscript

Gold: AllClear
Citation: The judges were particularly impressed by the winner’s steadfast commitment to the customer and testing outcomes to ensure excellent customer service.

Silver: InsureandGo

sponsored by

Customer Champion of the Year – Insurer

AXA Commercial
Covéa Insurance
Lloyd’s and Vitesse
NFU Mutual
RSA Insurance

Gold: Covéa Insurance
Citation: Ultimately, insurance is a human business dealing with vulnerable people across its value chain. Those affected by neurodiversity are some of the most vulnerable and Covéa has clearly worked very hard to understand their impact on these customers. The resulting change in operating culture has created an environment where customers are treated with empathy. This humanisation of the process is clearly making a profound difference in terms of inclusivity and equality – the very definition of customer champion.

Silver: NFU Mutual

sponsored by

Diversity & Inclusion Excellence Award

AssuredPartners UK & Ireland
Atlanta Group
DASA
DWF Law LLP
LCP
Marsh McLennan
Meaden & Moore Forensic Accountants
NFP

Gold: Atlanta Group
Citation: This proposition targeted various aspects of diversity such as ethnic minorities, gender, menopause and LGBTQ via its different programmes or cafes. The judges agreed that Atlanta Group clearly demonstrated their commitment to inclusion by including video testimonials.

Silver: DASA
Bronze: LCP

Excellence in AI

Acturis Limited and Aviva
Artificial
Greater Than
HF (HOLT)
Humn.ai Limited
Ignite
LCP
SBS
Scrub AI

Gold: Ignite
Citation: The judges praised the winner’s pragmatic and practical use of AI. Intelligently thought-through and deployed, the results were clearly demonstrated with tangible and positive benefits for both clients and customers.

Silver: Artificial
Bronze: SBS

Excellence in eTrading

Acturis Limited
Aviva
CNA Hardy
Hiscox UK
RSA Insurance
Zurich

Gold: Hiscox UK
Citation: A highly impressive presentation that clearly showed the winner had listened and reacted to the voice of the broker by removing a key barrier brokers face when etrading. They engineered connectivity with their extranet and Acturis by introducing an interface that connected the two and removed the need for brokers to rekey data. They also implemented key findings from research in the market and broker engagement and highlighted how they will continue to work with brokers on system developments going forward.

Silver: Aviva
Bronze: Zurich

sponsored by

Excellence in Fraud Mitigation – Insurer

Ageas
Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
Allianz
Aviva
AXA Commercial
Markerstudy Insurance Services Limited
NFU Mutual

Gold: Aviva
Citation: The judges were impressed with the winner’s innovative counter-fraud solution that extended into collaborative efforts across the industry to disrupt fraudsters.

Silver: Ageas

Excellence in Fraud Mitigation – Supplier

Allianz and DWF Law LLP
Clearspeed
DAC Beachcroft and Clegg Gifford & Co Limited
HF (Large Loss Team)
Keoghs
LexisNexis Risk Solutions
Sedgwick

Gold: LexisNexis Risk Solutions
Citation: A unique proposition that was set up to effectively tackle the rising threat of ghost brokers and clearly demonstrated success.

Silver: Sedgwick
Bronze: Keoghs

Excellence in Professional Development

Ageas
Allianz Commercial
Aviva
Clegg Gifford & Co Limited
Crawford & Company
Movo Partnership
RSA Insurance
Sedgwick
Zurich

Gold: Clegg Gifford & Co Limited
Citation: The winner’s passion and clever use of the apprenticeship levy delivered real impact at a level greater than many larger organisations, demonstrating a genuine commitment to professional development.

Silver: Crawford & Company
Bronze: Aviva

Excellence in Risk Management

Aviva
Humn.ai Limited
Markel
OSR (Optimum Speciality Risks)
Samsara
Zego

Gold: Aviva
Citation: The presentation was exceptionally strong, featuring a compelling story that really engaged the judges. Highly interactive and fostering ongoing innovation, it delivered added value to customers.

Silver: OSR (Optimum Speciality Risks)
Bronze: Markel

sponsored by

Excellence in Technology

Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
Allianz
Aviva
Bravo Networks
Broker Insights Ltd
CFC
Earnix
FloodFlash
Zurich Insurance UK & CoreLogic

Gold: Broker Insights Ltd
Citation: Broker Insights’ presentation offered clear benefits through punchy key metrics. It effectively communicated what had been done and the value it was driving, ultimately making a significant impact in the market for insurers and brokers.

Silver: Allianz
Bronze: CFC

sponsored by

Excellence in Technology – Claims (Insurer)

Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
Allianz
Brit Insurance
esure Group
Lemonade
Lloyd’s and Vitesse
Markel
Zurich Insurance UK & CoreLogic

Gold: Lloyd’s and Vitesse
Citation: With over 32 underwriting firms on the platform representing more than £16bn of delegated authority business, this ground-breaking new funding and payment solution is a real game-changer. Demonstrating phenomenal transformative success, the proposition benefits the wider industry as well as the customer.

Silver: Lemonade
Bronze: esure Group

sponsored by

Excellence in Technology – Claims (Technology Supplier)

Clearspeed
Crawford & Company
EIP Limited
HF (HARP)
Percayso Inform
Solera | Audatex
Sprout.ai
Verisk
Verisk & AXA UK

Gold: Clearspeed
Citation: The winner clearly and impressively demonstrated game-changing and consumer focused technology

Silver: Percayso Inform
Bronze: Crawford & Company

Excellence in Technology – Distribution

AllClear Group
Atec Group
BGL Insurance
Fluffy
One Sure Insurance LTD
Suited

Gold: BGL Insurance
Citation: The winner stood out with a proposition which tapped embedded insurance, using an app to distribute policies that subsequently made the customer journey smoother, as well as cross selling in the process.

Silver: Atec Group
Bronze: One Sure Insurance LTD

Excellence in Technology – Service Provider

addresscloud
AutoRek
distriBind
IS2
KASKO
Matrix iQ
McKenzie Intelligence Services
Sedgwick and Typhoon8
VIPR Solutions

Gold: McKenzie Intelligence Services
Citation: The judges praised the fresh approach this platform took to a long-standing problem, as well as the opportunities for scalability.

Silver: distriBind
Bronze: Sedgwick and Typhoon8

Excellence in Underwriting

Ageas
Arch Insurance
Arkel
Aviva
CFC
CNA Hardy
Markel and Cytora
NBS Underwriting
Zurich

Gold: Aviva
Citation: Given how hard it is to transform an underwriting operation at a large insurer, this is a particularly impressive win. Aviva embraced data, analytics, and AI to great effect, demonstrably improving their underwriting quote process.

Silver: Zurich
Bronze: Markel and Cytora

sponsored by

General Insurer of the Year

Allianz
Aviva
AXA
NFU Mutual
Zurich

Gold: Aviva
This award recognises the best UK insurer that covers both personal and commercial lines in UK general insurance.

A shortlist was put together by Insurance Times in conjunction with a panel of expert industry analysts and then went forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision also considered company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as demonstrated in Insurance Times’ independent Five Star Rating Reports.

sponsored by

Independent Broker of the Year

AbbeyAutoline
Centricity Brokers Ltd
Clarke Williams Ltd
GoShorty
Hayes Parsons Insurance Brokers
Prosura
Romero Insurance Brokers

Gold: Hayes Parsons Insurance Brokers
Citation: A detailed presentation that clearly conveyed the winner’s values and how these are expressed both internally and externally. The judges were particularly impressed by the NPS scores they have brought to the market, the in-house initiatives to develop and train staff, how they work with and serve the local community and how people centric they are. In addition, the organic growth and acquisitions have taken them to the next level.

Silver: Romero Insurance Brokers
Bronze: Clarke Williams Ltd

sponsored by

Insurer CEO of the Year

Colm Holmes – Allianz
Aki Hussain – Hiscox
Ant Middle – Ageas
Ken Norgrove – RSA

Gold: Ken Norgrove – RSA
Citation: Ken Norgrove has steered RSA through a difficult year for the insurance sector and made big decisions for the good of both customers and the business. When asked who they thought should win the Insurer CEO of the year award, the brokers we spoke to all mentioned how impressive Ken had been in communicating with them and making sure their issues were held front and centre, while also ensuring that RSA kept on ticking. 

sponsored by

Insurer Diversity and Inclusion Excellence Award

Brit Insurance
CNA Hardy
Covéa Insurance
RSA Insurance (Increasing DEI through nurturing talent)
RSA Insurance (Menopause Friendly Accreditation)
Zurich

Gold: Covéa Insurance
Citation: The judges were impressed with the winner’s overwhelming passion that related to all aspects of ED&I, as well as the compelling statistical evidence and bold initiatives to address gender-balance.

Silver: Zurich
Bronze: RSA Insurance (Increasing DEI through nurturing talent)

sponsored by

Insurer Innovation of the Year

Aioi Nissay Dowa Europe (AND-E) and Mind Foundry
ARK Venture Studio
Aviva
Lloyd’s and Vitesse
Lloyd’s of London and Optalitix
MS Amlin
Uinsure

Gold: Uinsure
Citation: Bringing a far simpler and faster process providing insurance quotes alongside mortgage discussions, this general insurance innovation has enabled advisers to reclaim market share from price comparison sites. Benefitting the winner as well as their insurer partners and the end customer, the judges were impressed by the positive results and the demonstration of a slick user experience.

Silver: Aviva
Bronze: Aioi Nissay Dowa Europe (AND-E) and Mind Foundry

sponsored by

Marketing Campaign of the Year – B2B

distriBind
Genasys
Keoghs
Paymentshield
RSA Insurance

Gold: Keoghs
Citation: A well-thought-through, multi-faceted and highly integrated campaign that delivered excellent results in the marketplace. It showed how clear thinking, focused messaging and strong execution can add up to an award-winning entry even on a limited budget.

Silver: Paymentshield

Marketing Campaign of the Year – B2C

AXA in Partnership with the Evening Standard
BGL Insurance
Candid Insurance Services Ltd
Clegg Gifford & Co Limited

Gold: AXA in partnership with the Evening Standard
Citation: This campaign brought energy, enthusiasm and loads of engagement to the subject of commercial insurance, with a competition-based concept that was hugely appealing to their target market. The diversity of the young entrepreneurs featured and the partnership with the Evening Standard worked perfectly. One judge noted that the young people entering the competition will have a rapport with AXA which will last all their lives.

MGA Initiative of the Year

Arma Karma
Clegg Gifford & Co Limited
DOA Underwriting Ltd
Jensten Underwriting
NBS Underwriting
Purbeck Insurance Services
Renovation Underwriting
Zego

Gold: Clegg Gifford & Co Limited
Citation: A passionate and energetic presentation that clearly demonstrated how Clegg Gifford is solving key issues facing the Channel Islands. The judges were impressed with the local knowledge used to bring products to market that solve real community concerns. In addition, the presentation conveyed a clear customer focus, addressing problems in the community that haven’t been addressed before.

Silver: Jensten Underwriting
Bronze: NBS Underwriting

Personal Lines Broker of the Year

AllClear
BGL Insurance
Fluffy
GoShorty

Gold: GoShorty
Citation: A fantastic presentation which clearly communicated how the winner is addressing a gap in the market and solving a problem. The judges were particularly impressed with the successes achieved in a short space of time and in a somewhatdifficult market with great growth figures year on year.

sponsored by

Personal Lines Insurer of the Year

Ageas
Aviva
Chubb
Covéa Insurance
LV=

Gold: Ageas
This award recognises the top UK insurer covering personal lines in UK general insurance.

A shortlist was put together by Insurance Times in conjunction with a panel of expert industry analysts and then went forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision also considered company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as demonstrated in Insurance Times’ independent Five Star Rating Reports.

sponsored by

Schemes Broker of the Year

Clegg Gifford & Co Limited
Cliverton
Marsh
NDML
Partners&

Gold: Partners&
Citation: The judges were particularly impressed by how much had been achieved in such a short space of time. A great example of how to develop a successful broking firm by specialising in niche markets, using technology very smartly, and creating a great culture.

Silver: Clegg Gifford & Co Limited
Bronze: Marsh

sponsored by

Sustainability Initiative of the Year

Allianz Commercial (Net Zero Accelerator)
Allianz Commercial (Sports Fund)
Aviva
esure Group
Markerstudy Group
National Windscreens
Quantee and Breez
Romero Group
Sedgwick and QBE

Gold: National Windscreens
Citation: The winner has clearly made deep changes to its business in the pursuing of environmental sustainability. The presentation clearly evidenced a plan that has been carried through to completion, as well as future steps.

Silver: Sedgwick and QBE
Bronze: Aviva

The Insurance Times Young Achiever Award

Sam Drysdale, TEn Insurance Services
Jennie Flynn, AND-E
Callum Matthews, Antares
Ieuan Poole, DAC Beachcroft
Sebastian Prosser, VIPR
Dashika Ratnasabapathy, Antares
Ethan Stafford, Holmes Insurance Brokers

Winner: Ieuan Poole, DAC Beachcroft
Citation: Ieuan Poole is responsible for the technical development of over 140 colleagues in DAC Beachcroft’s vehicle hire and damage team and has progressed to his position having begun his insurance career at the age of 18. Following successes in the Court of Appeal, he was promoted to associate and is now strategic lead for the vehicle hire and damage team with an excellent reputation for handling complicated claims in a contentious area. 

sponsored by