CLAIMS ACHIEVEMENT AWARD

ARAG plc
Brooklin Claims Consultants
EIS & esure
FloodFlash
Lloyd’s & Vitesse
National Claims

Winner: Lloyd’s & Vitesse
Judges’ comment: “The winner showed a great focus on innovating the way in which the market is delivering for its customers within an incredibly complex environment to solve complex and pernicious problems.”

Highly Commended: Eis & esure

CLAIMS ACHIEVEMENT AWARD – BROKER

(Sponsored by Hiscox)

Clegg Gifford & Co Limited
Miller Insurance
Romero Insurance Brokers

Winner: Romero Insurance Brokers
Judges’ comment: “The winner went above and beyond the usual call of duty to fight for their client and deliver a feel-good solution with tenacity and persistence.”

CLAIMS CHAMPION OF THE YEAR

(Sponsored by Innovation Group)

Hannah Anderson – Trinity Claims
Laure Andre – ETA Insurance
Billy Hinken – Pen Underwriting
Jodie Kay – Auger
Phil Maxwell – Unicorn Underwriting
Glenn Stevens – Hiscox UK

Winner: Glenn Stevens – Hiscox UK
Judges’ comment: “This award seeks to recognise an outstanding individual who is making a major contribution to general insurance claims in the UK and a difference to the lives of their customers. 

As well as doing a fantastic job in his day-to-day role, Glenn’s unwavering commitment to excellent customer service alongside a genuine willingness to go the extra mile really grabbed the judges’ attention. Time and time again customers have praised not only his professional expertise but also his thoughtfulness when managing their claims and guiding them through a challenging and stressful time. Glenn also makes time to shape the next generation of claims professionals by mentoring his colleagues and helping them to understand what’s involved in the claims process and how a large loss affects their customers’ lives.  

Glenn is actively involved within the industry and is a member of CILA’s Future Focus Group, a voice for the younger generation of claims adjusters. Not one to rest on his laurels, he’s a keen advocate for professional development, encouraging his peers to attain loss adjusting qualifications. Having himself achieved Dip CII and Dip CILA status, he’s currently working towards his advanced level qualifications.One of Glenn’s colleagues remarked: “Quite simply, he’s what this award is all about” and the 2023 Claims Champion judging panel totally agree.”

CLAIMS PRODUCT SOLUTION OF THE YEAR – CLAIMS MANAGEMENT

Davies
GHG Solutions Limited
Sedgwick and Typhoon8

Winner: Sedgwick and Typhoon8
Judges’ comment: “The winner was praised by the judges for a game changing digital initiative that gives customers a fast and easy-to-use self-service solution for low value household flooring claims, with 80% settled in 10 minutes through effective use of AI.”

CLAIMS PRODUCT SOLUTION OF THE YEAR – INSURER

ARMD Limited
Ecclesiastical Insurance
esure and EIS
Hiscox UK
Zurich Insurance Company

Winner: Ecclesiastical Insurance
Judges’ comment: “The winner was praised by the judges for putting forward a passionate claims handler to explain how the insurer overcame many obstacles to create a powerful solution for a specialist commercial market. It was a pleasure to hear from one of the individuals directly benefiting from the innovation every day.” 

Highly Commended: ARMD Limited

CLAIMS PRODUCT SOLUTION OF THE YEAR – LONDON MARKET

Brit
DOCOsoft
Lloyd’s & Vitesse

Winner: Brit
Judges’ comment: “The winner greatly impressed the judges with their use of machine learning and aerial imagery to accurately identify losses and quickly trigger emergency payments.” 

CLAIMS PRODUCT SOLUTION OF THE YEAR – MOTOR

Bridgetech Automotive Ltd
Corporé
Horwich Farrelly (Car Wash)
Nuvalaw in joint venture with Trust Arbitration
VisionTrack

Winner: VisionTrack
Judges’ comment: “The winner has found an effective way to sift through the mountain of data now being generated from telematics to pretty much eliminate false positives in relation to road traffic accidents for fleets.The solution also highlights near misses, enabling driver education, improving overall safety and minimising future claims.” 

CLAIMS PRODUCT SOLUTION OF THE YEAR – TECHNOLOGY SUPPLIER

Alphatec Software Ltd
Bdeo
CPP Group/Blink Parametric
RDT Ltd
RightIndem

Winner: CPP Group/Blink Parametric
Judges’ comment: “The winner has created an impressive tool for a niche in the market that delivers real benefits for the customer along with fantastic financial results.” 

CLAIMS SERVICE SOLUTION OF THE YEAR – CLAIMS MANAGEMENT/LAW FIRMS

Belvedere Mead Ltd
DWF Law LLP
GHG Solutions Limited
Horwich Farrelly (Car Wash)
Horwich Farrelly (HOLT)
Sedgwick

Winner: GHG Solutions Limited
Judges’ comment: “The winning entry’s blend of technology and human resources significantly added value to the customer experience and the entire proposition, leading to a dramatic reduction in the claim lifecycle and complaint volumes.” 

CLAIMS SERVICE SOLUTION OF THE YEAR – INSURER/BROKER

Beazley
Hiscox UK
Lloyd’s & Vitesse
Marsh
Travelers Management Limited

Winner: Marsh
Judges’ comment: “The judges described the winner as revolutionary in their approach to providing expertise to help clients respond to a cyber attack, regardless of whether the nature of the attack was even insured.” 

Highly Commended: Lloyd’s & Vitesse

CLAIMS TEAM OF THE YEAR – BROKER

Clegg Gifford & Co Limited
Romero Group
The Plan Group Ltd
Tysers – Film & TV Claims Team

Winner: Romero Group
Judges’ comment: “Supported by a truly compelling list of statistics illustrating the importance of recruiting well and upskilling existing staff, the winner’s full-service ‘cradle to grave’ approach really stood out. The judges were impressed by the way they ensured their claims proposition was not only the key factor in aiding client retention, but also positioned at the heart of any new business acquisition.”

CLAIMS TEAM OF THE YEAR – INSURER

(Sponsored by RDT)

Aviva – Counter Fraud Team
Beazley
Collingwood Business Solutions Ltd
Hiscox UK
NFU Mutual (Credit Hire Team)
NFU Mutual (Third Party Assist)
Vetsure
Zurich Insurance Company (Motor Expert Team)
Zurich Insurance Company (Personal Lines Express Property Claims)

Winner: Aviva – Counter Fraud Team
Judges’ comment: “In a very competitive field the winner was outstanding. The impact of their ‘Industry Firsts’ has been ground-breaking and transformational in fraud prevention and the redesigned culture and processes, together with their huge investment in counter fraud, has produced truly impressive results.”

Highly Commended: Vetsure

CLAIMS TRAINING EXCELLENCE AWARD

Beazley
Clegg Gifford & Co Limited
Direct Commercial
Hiscox UK
London Market Joint Venture
Markel UK
Zurich Insurance Company

Winner: Clegg Gifford & Co Limited
Judges’ comment: “A passionate presentation, delivered with skill. The judges were particularly impressed with the apprenticeship programme’s outreach focus in schools – providing an early entry point into insurance, as well as its inclusivity of non-negotiable study time.”

COMMERCIAL LINES CLAIMS EXCELLENCE AWARD

Brit
FloodFlash
Markel UK

Winner: Brit
Judges’ comment: “The winner made great use of technology to tackle delays and inefficiencies, bolstering the reputation of the industry by showing real passion for helping customers in serious distress.”  

CREDIT HIRE SOLUTION OF THE YEAR

AX
Bridgetech Automotive Ltd
NFU Mutual

Winner: Bridgetech Automotive Ltd
Judges’ comment: “An innovative yet simple approach to solving a problem for the industry in a tailored way that helps protect the insurer’s position ahead of time. Impressive.”

CUSTOMER CARE SOLUTION OF THE YEAR – INSURER

FloodFlash
Hiscox UK
Zurich Insurance Company

Winner: FloodFlash
Judges’ comment: “The judges were particularly impressed with the product’s robust fraud detection and how the team utilises customer feedback to constantly evolve. A unique and market-leading product.”  

CUSTOMER CARE SOLUTION OF THE YEAR – SUPPLIER

Countrywide Hearing
CPP Group/Blink Parametric
Financial Services Compensation Scheme
GHG Solutions Limited
National Claims

Winner: CPP Group/Blink Parametric
Judges’ comment: “A lost luggage solution that addresses a real problem, faced by many. The judges were particularly impressed with its agility and availability as a stand–alone product.”

FRAUD SOLUTION OF THE YEAR

Aioi Nissay Dowa Europe and Mind Foundry
Aviva
Aviva and DWF Law LLP
Charles Taylor
Horwich Farrelly (Car Wash)
Keoghs
Sedgwick
Sentiance

Winner: Horwich Farrelly (Car Wash)
Judges’ comment: “An impressive solution that with savings of £17.5m in 2022 really adds value and could benefit the whole insurance market.”

Highly Commended: Charles Taylor

LEGAL CLAIMS MANAGEMENT TEAM OF THE YEAR

DWF Law LLP
Indemnity Legal
Keoghs
RPC
Strata Solicitors Limited

Winner: Indemnity Legal
Judges’ comment: “An impressive, fresh and collaborative approach to solving a long-standing industry problem.” 

THIRD PARTY CLAIMS MANAGEMENT TEAM OF THE YEAR

(Sponsored by LexisNexis Risk Solutions)

C Lewis & Company
Charles Taylor (Ukraine Team)
Innovation Group
Orchard Administration
Sedgwick and Simply Business
Winn Group

Winner: Charles Taylor (Ukraine Team)
Judges’ comment: “A unique and important submission dealing with the Ukraine crisis. All decisions had to be made at speed. Impressive and standout.” 

Highly Commended: Sedgwick and Simply Business