Best Broker Software Management House

Acturis
Applied Systems

Winner: Applied Systems
The judges said…”An impressive, forward-thinking approach and strategy that focuses on being a technology enabler to an industry that has been starved in the past. The efforts made to learn from broker partners what services work best for that brokerage, giving a flexibility that many brokerages require in this time of change, was truly stand-out.”

Best Customer App

AutoProtect Group
CPP Group and Blink Parametric
DriveScore
Horwich Farrelly (HOLLY)
Sentiance
Vitality

Winner: CPP Group and Blink Parametric
The judges said…”The winning entry stood out for how incredibly relevant and useful it is for a huge number of people. It solves the very topical, real-world problem of quickly compensating distressed travellers when checked luggage gets delayed or lost at arrival airports. “

Best Insurer Extranet

AIG eXtra
Allianz QuoteSME
Aviva Fast Trade
QBE Fast Flow
Zurich Online

Winner: AIG eXtra
The judges said…”An impressive presentation which focussed on how the technology and innovation is improving the broker journey at every stage. Through intensive analysis of each component, and on-going learning, AIG have created a user interface that their broker partners really desire. The utilisation of real-time data to make changes at a faster pace for broker partners was particularly notable.”

Highly Commended: Zurich Online

Best Insurer on eTrading Platform

Aviva
AXA
NIG
QBE
Zurich

Winner: Zurich
The judges said…”A high-quality presentation that highlighted an impressive service improvement journey that has enhanced the broker experience with further measures still to come. Zurich responded to broker feedback and have created a process that is successful for all broker sizes.”

Highly Commended: QBE

Best MGA for Broker Service

DOA Underwriting
FloodFlash
iprism Underwriting
Lorega
MPR Underwriting
Prestige Underwriting Services

Winner: DOA Underwriting
The judges said…”The judges were impressed by the level of tech on display, as well as the simplicity of the solution it delivered to provide a great level of service to their broker partners.”

Best Use of AI

Aviva
Aviva and Acturis
Earnix Ltd
Incited
Ravin AI
SBS
Sprout.ai

Winner: Aviva and Acturis
The judges said…”Aviva and Acturis clearly identified a specific problem and turned it into a solution by utilising technology to benefit their clients.”

Best Use of Technology by a Technology Supplier for Customer Experience – Claims

Cazoo Data Services
Ondo InsurTech PLC
RightIndem
Sprout.ai
Vitesse

Winner: Sprout.ai
The judges said…”Sprout.ai has packaged its offering really well – it looks great and the end user is front and centre the whole time. It has also proven it has traction – Zurich has backed it. Sprout.ai has a broad proposition – it touches the lives of many customers. It also frees up time to focus on customer relationships and ensure claims handlers are responsive, rather than needing to focus on transactions. That’s really important.”

Best Use of Technology by an Insurer for Customer Experience – Claims

Ageas and CoreLogic
Aviva
QBE Business Insurance
Zurich Insurance UK

Winner: Ageas and CoreLogic
The judges said…”The judges were impressed with how this technology has made it possible to quickly train non-specialist claims handlers to deal with surge events, vastly reducing the amount of time it takes for customers to be paid, with 73% of storm claims settled in under one hour.”

Highly Commended: Zurich Insurance UK

Best Use of Technology for Customer Experience

Acturis Limited
Addresscloud
Claimspace limited
CPP Group and Blink Parametric
LexisNexis Risk Solutions Insurance
Ravin AI
Uinsure

Winner: CPP Group and Blink Parametric
The judges said…”The winner stood out because of the vast improvements their technology made to the customer experience of submitting claims. They clearly demonstrated improved speed of payment and reduced stress for the insured when claiming for lost baggage. Impressive.”

Best Use of Technology for Customer Experience – Claims

Auto Windscreens
AutoProtect Group
Corporé
Davies
Freedom Group
Horwich Farrelly
SBS

Winner: AutoProtect Group
The judges said…”The stats speak for themselves. AutoProtect Group has really thought about the whole end-to-end customer experience and is very much data driven. They are also passionate – and that makes a real difference. A great example of technology improving customer experience.”

Corporate Innovator of the Year

Aviva
AXA
Zurich

Winner: Aviva
The judges said…”The winner showed a rare level of maturity in their corporate innovation. With a strong and measurable focus on ESG, they’ve undertaken a breadth of activity – from investment to partnering through to venture building; and have benefitted greatly from collaborations across the wider innovation ecosystem. All in all, a very successful 12 months.”

Highly Commended: Zurich

Data Analytics Excellence Award

Ageas Insurance Ltd
DWF Law LLP
LCP
LexisNexis Risk Solutions Insurance (LexID for Insurance)
LexisNexis Risk Solutions Insurance (NCD Module)
VIPR Solutions
Zurich Insurance UK

Winner: LexisNexis Risk Solutions Insurance (NCD Module)
The judges said…”It is evident that LexisNexis Risk Solutions Insurance have found a market problem and sought a solution through integration, which is already proving successful and is benefitting many people on a large scale. In terms of tech and innovation, it’s a gamechanger.”

Highly Commended: LCP

Fraud Technology Solution of the Year

1st Central and DWF Law LLP
Charles Taylor Specialist Investigation Services
Horwich Farrelly
LexisNexis Risk Solutions Insurance
Percayso Inform
Sentiance

Winner: Percayso Inform
The judges said…”This Technology stood out due to the scope of its application and use of vast data sets to quickly and accurately identify fraud. The intuitive interface and accuracy of data analysis clearly demonstrated the value of new technologies in the identification of fraud.”

Insurance Startup Award

Arma Karma
Insurance DataLab
Optimum Speciality Risks
Ticker
Vitality

Winner: Ticker
The judges said…”The winning startup has made real progress towards its goal of taking telematics out of its young driver niche. Within three years it has made it to number three in the connected market with the strong prospect of entering profitability in 2023. A digital-first approach that targets multiple niches, along with disciplined underwriting, have underpinned impressive growth.”

Highly Commended: Arma Karma

Internet of Things Breakthrough Award

ABAX UK
VisionTrack
Zurich Insurance Plc

Winner: VisionTrack
The judges said…”The winner has taken an exciting area in terms of computer vision and found a practical application for it that is making a difference, not only in terms of notification of loss, but in notification of risk and then feeding that back to improve driver behaviour. That was stand-out.”

Risk Modelling Technology of the Year

ACIES MGU
CyberCube
EuroTempest
JBA Risk Management
LCP
LexisNexis Risk Solutions Insurance

Winner: LCP
The judges said…”The winning risk modelling technology massively cuts the time taken for reinsurance actuaries to manage reserving and is already used to assess £100bn of reserves. One user said they could now analyse their whole book in two days. It used to take more than two weeks. Impressive.”

Technology Champion of the Year

Tara Foley, AXA
Ed Gaze, Lloyd’s Lab
Ola Jacob, FloodFlash
Robert Lumley, Insurtech Gateway
Willie Pienaar, Nuvalaw
Richard Tomlinson, Percayso Inform

Winner: Ola Jacob, FloodFlash
This award recognises an outstanding individual who has made a real difference to their customers, or the organisation they work for. The shortlist was selected by the Insurance Times’ editorial team and the winner was decided by an industry-wide vote.

Technology Innovation of the Year – Claims

Horwich Farrelly (HOLT)
Nuvalaw in joint venture with Trust Arbitration
Vitesse

Winner: Horwich Farrelly (HOLT)
The judges said…”The winner has created a counter fraud database virtualising a “lawyer’s brain” to highlight claims fraud. It helps claims handlers ensure only the right claims are defended, saving clients an estimated £17m in 2021.”

Technology Innovation of the Year – Process Automation

DOCOsoft
iGO4 Limited
Skyjed Limited

Winner: iGO4 Limited
The judges said…”The winner is an innovative broker that has really recognised the benefits of robotic automation. Over the past year the firm automated around 40% of its repetitive tasks by creating over 160 bots, freeing up staff to concentrate on high value tasks.”

Technology Innovation of the Year – Underwriting

CFC
Integra Insurance Solutions ltd
Send

Winner: Send
The judges said…”The winner has designed an underwriting workbench and created a bionic underwriter to handle standardised tasks. This enables the human underwriters to spend time more creatively, serving commercial insurance market needs. The platform was originally developed with Aviva and now has seven customers, with five more in the pipeline.”

Technology Partner of the Year

Aviva and DWF Law LLP
CPP
Genasys
LexisNexis Risk Solutions Insurance
SchemeServe
Send
Sprout.ai

Winner: Sprout.ai
The judges said…”The winning firm was highly praised by its partner Zurich for its game changing approach to the time it takes to process claims. Together, they have been able to speed up the process from 30 days to near real time with a tight focus on customer outcomes.”

Technology Partner of the Year – ESG

Cazoo Data Services
CDL
CoreLogic & Ageas
Horwich Farrelly
Nuvalaw in joint venture with Trust Arbitration
The Green Parts Specialists

Winner: The Green Parts Specialists
The judges said…”An impressive partnership and a solution that delivered a positive environmental impact at great scale, as well as helping insurers to hit their ESG goals.”