WINNERS

We’re delighted to announce the winners of the Insurance Times Tech & Innovation Awards 2021.

Best Broker Software Management House

Acturis
Applied Systems

Winner: Acturis
The judges said: “A thorough and detailed presentation that demonstrated practical benefits to the broker and end customer. We were particularly impressed with their investment in research and development, especially in areas such as AI and machine learning. The evidence presented showcased how they have utilised research in order to improve on areas such as user experience, referral processes, innovation, and system architecture.”

Best Customer App

CFC
Zurich Insurance Plc

Winner: CFC
The judges said: “A great user case of a mobile application helping to manage a complex issue for end users. The panel were impressed with how the app alerts clients about potential cyber threats, allows them to submit questions to experts, and enables them to raise incidents.”

Best Insurer Extranet

Aviva
Allianz QuoteSME
Home & Legacy Online
NIG TheHub
QBE

Highly Commended: Allianz QuoteSME
Winner: NIG TheHub
The judges said: “A high-level presentation that clearly demonstrated how feedback gained from the Insurance Times Etrading Survey has been used to improve the overall broker journey and insurance lifecycle. We were particularly impressed with the tools implemented to enhance user experience, as well as the continued drive to innovate. Impressive clarity of vision for the future coupled with a desire to transform insight into action made for a compelling winner.”

Best Use of AI

Horwich Farrelly
Keoghs, a Davies Business
MOTIX Connected

Winner: MOTIX Connected
The judges said: “The winner stood out in a particularly strong field because of their impressive accuracy. It is clearly improving customer experience with an innovative use of black box technology in the claims space.”

Best Use of Technology for Customer Experience

Insurwave
Ki Insurance
Modus
Policy Expert
Zurich Insurance

Winner: Insurwave
The judges said: “The winner impressed with the improvements made to the customer experience, as well as the great benefits delivered to the end customer across multiple scenarios.”

Best Use of Technology for Customer Experience – Claims (Commercial)

Allianz
CFC
Collective Benefits
DLG Commercial Claims
FloodFlash

Winner: Collective Benefits
The judges said: “The winner had a claims customer experience that the judges felt most relevant to the times we live in, helping independent gig workers make a claim with a simple transparent and, most importantly, quick process.”

Best Use of Technology for Customer Experience – Claims (FNOL)

CET
Qlaims Ltd
RightIndem
ThingCo

Highly Commended: ThingCo
Winner: CET
The judges said: “The winner was able to demonstrate a massive simplification in the claims experience for major insurer clients, enabling a rapid automated first notification of loss process for more than 50% of customers leading to higher satisfaction scores.”

Best Use of Technology for Customer Experience – Claims (Mobile)

CoreLogic
Davies
Smart Sure
Zurich Insurance Group

Winner: CoreLogic
The judges said: “The winning entry has developed a very impressive digital platform that has transformed the customer experience for high-volume, small-value property claims, with the video element massively helpful. It’s had a significant impact on the end-to-end customer journey and clearly delivered a great return on investment.”

Best Use of Technology for Customer Experience – Claims (Service)

Claim Technology
Minster Law
Rightpath Claims

Winner: Minster Law
The judges said: “Imaginative use of LegalTech enables personal injury customers to track the status of their claim through an intuitive simple interface that integrates with the Ministry of Justice portal.”

Best Use of Technology for Customer Experience – Motor

Bridgetech Automotive
Cazana
ERS & ICE InsureTech
REDTAIL Telematics
RightIndem

Winner: Bridgetech Automotive
The judges said: “We were particularly impressed with how technology has been used to solve real problems for the end user.”

Data Analytics Excellence Awards

CFC
DWF Law LLP
PCS, a Verisk business
Pearson Ham | The Pricing Specialists
Policy Expert

Highly Commended: Pearson Ham | The Pricing Specialists
Winner: DWF Law LLP
The judges said: “Well presented, relevant, flexible and clear; we loved all the 90’s references to New Kids on the Block and that they looked at both Covid-19 and whiplash reforms.”

Fraud Technology Solution of the Year

Digilog UK Limited
DWF Law LLP
Horwich Farrelly
ThingCo

Winner: Horwich Farrelly
The judges said: “An impressive solution that clearly addressed a problem for claims handlers, and subsequently insurers, by taking out the human element and also being programmable. It made a substantial saving and the relationship with insurers has improved as claims are triaged more quickly. The benefits have been significant.”

Insurance Start-up Award

Arma Karma
Cazana
Collective Benefits
FloodFlash
Ki Insurance
ThingCo

Winner: Ki Insurance
The judges said: “A major disruptor in the Lloyd’s market, the judges admired the collaborative approach this start-up took to reducing the expense ratio. They are clearly invested in supporting others in the market.”

Internet of Things Breakthrough Award

FloodFlash
MOTIX Connected
VisionTrack
Zurich Insurance Plc

Winner: VisionTrack
The judges said: “Great use of technology to help reduce risk and deliver real benefits for the end customer.”

Investor/Corporate Innovator of the Year

Covéa Insurance
Insurtech Gateway
Octopus Ventures
Vitality
Zurich Insurance

Highly Commended: Insurtech Gateway
Winner: Vitality
The judges said: “After a year of unprecedented circumstances this is a business that has shown superb agility, and the ability to rapidly innovate and adapt. During a time where their core proposition was fundamentally challenged and their customers needed them the most, they didn’t hesitate to re-engineer and strategically pivot. All with exceptional results and a true exemplar to other incumbents looking to innovate.”

Risk-Modelling Technology of the Year

CyberCube
Swiss Re

Winner: CyberCube
The judges said: “The winner impressed with its work with Lloyds and Guy Carpenter in modelling different cyber disaster scenarios to play an important role in helping syndicates to business plan.”

Technology Innovation of the Year – Claims

Cobalt
Copart UK
Horwich Farrelly
Rightpath Claims
VisionTrack

Winner: VisionTrack
The judges said: “It’s a bit different. VisionTrack is doing two things – it’s stopping claims and it’s improving the customer experience, rather than simply handling claims better. Its technology is more advanced – obviously very new – and the fact that they have developed it themselves is particularly impressive.”

Technology Innovation of the Year – Data Insights

CyberCube
KYND
LCP
Percayso Inform

Winner: CyberCube
The judges said: “The use case is clear and the data CyberCube produces is easy to understand. The business felt professional, industrial and capable. There’s a robustness to CyberCube. There’s the industry analysis that Symantec has been putting together for decades – no one will be able to compete with that data set.”

Technology Innovation of the Year – General

Claim Technology
Kingsbridge Contractor Insurance
Uinsure

Winner: Uinsure
The judges said: “A great idea that’s been fantastically successful, solving a lot of brokers’ issues. It’s a well thought through solution to a problem that is solidly executed, with price at its core. It’s protecting the customer as well.”

Technology Innovation of the Year – Insurer/MGA

Collective Benefits
FloodFlash
Humn.ai

Winner: Collective Benefits
The judges said: “The judges were impressed with this slick end-to-end digital benefits platform which provides a safety net of protections for a growing number of independent workers, significantly reducing the time it takes to claim. They clearly have a great understanding of their customer base and have tailored their product accordingly. “

Technology Partner of the Year – Commercial

Arbitrate Limited
Broker Insights
UnderwriteMe Limited

Winner: Broker Insights
The judges said: “The winner is solving a real problem for small and regional brokers – matching risks against appetite from the big insurers, which would be difficult to do without the interface. It is also encouraging a partnership through its interim chain of insurance, by empowering local and regional brokers to compete.”

Technology Partner of the Year – Personal

Applied Systems
Automated Insurance Solutions in collaboration with DAC Beachcroft
CoreLogic
Ignite Software Systems
Percayso Inform

Winner: CoreLogic
The judges said: “In a very close category, the winning entry rose to the top because of the longevity of their reputable relationship with Aviva, while the team’s passion for the project really stood out.”

Technology Champion of the Year

Mike Brockman, CEO, ThingCo
Peter Clarke, Founder and Managing Director, Insurercore
Nick Reid, Transformation Programme Director, Kingfisher Insurance
Simon Ritterband, Managing Director, Moonrock
Thomas Stuart, Insurance Development Director Acturis

Winner: Peter Clarke, Founder and Managing Director, Insurercore