Finalists:
Phil Barton, Partners&
Peter Blanc, Aston Lark
Mike Bruce, GRP
Mike Edgeley, The Clear Group
Nick Houghton, JMG Group
Gold: Mike Bruce, GRP
This award recognises an outstanding CEO. This category wasn’t open for entry – the shortlist was put together by Insurance Times.
Business Partner of the Year
Finalists:
AA Business Services
DAC Beachcroft
Gauntlet Group Appointed Representative Network
Greenkite Associates Ltd
Premium Credit Ltd
RPC
Gold: Premium Credit Ltd Citation: The case study showed that Premium Credit went outside its usual activities specifically to help its customer – this encompasses what a good business partner is and what it should do. We liked the innovative ideas about funding claims deductibles too, which has potential. Premium Credit ticked the boxes in terms of the category criteria and what this category is seeking to recognise.
Silver: DAC Beachcroft
Bronze: Gauntlet Group Appointed Representative Network
Business Partner of the Year - Technology Supplier
Finalists:
Broker Insights
Genasys
LexisNexis Risk Solutions UK and Ireland Insurance (Emailage Rapid)
Nuvalaw in joint venture with Trust Arbitration
Percayso Inform
Gold: Genasys Citation: Genasys paid for its initial work with Arma Karma, so it was really looking to work as part of a partnership collaboration. The numbers that they showed us were quite incredible and really powerful. The fact that the client, Arma Karma, joined the presentation and spoke so passionately really sold it.
Silver: Percayso Inform
Bronze: Nuvalaw in joint venture with Trust Arbitration
Challenger of the Year
Finalists:
Aviva
Clegg Gifford & Co Limited
hubb
Inigo
LexisNexis Risk Solutions UK and Ireland Insurance (Vehicle Build)
Matrix IQ
The Movo Partnership
Gold: hubb Citation: The winner was praised by the judges for a bold and brash approach to commercial insurance for SMEs that offers radical transparency highlighting lower costs to clients by automating basic processes to improve efficiency.
Silver: Aviva
Bronze: The Movo Partnership
Claims Partner of the Year
Finalists:
Corporé
Crawford & Company
DASA
Plastic Surgeon Fine Finishers
Sprout.ai
Winn Group
Gold: Corporé Citation: The winning rehabilitation specialist was praised for its work helping Grenfell Tower survivors for Norwegian insurer Protector that went well beyond what would normally be expected in handling a claim. With an extensive inquiry still under way, Corporé continues to offer support including psychological interventions, trauma and bereavement screenings and direct liaison with NHS and community services, recognising the ongoing impact of the tragedy, five years on.
Silver:Sprout.ai
Commercial Lines Broker of the Year
Finalists:
Ascend Broking Group Ltd
Clear Insurance Management Ltd
Clegg Gifford & Co Limited
Konsileo
McCarron Coats
Radius Insurance Solutions
Simply Business
Gold: Ascend Broking Group Ltd Citation: The winner was praised for strong organic growth driven by a broad-based approach to advising clients on claims, under-insurance and risk as well as the price of cover, supported by an innovative technology platform.
Silver: Radius Insurance Solutions
Bronze: Clear Insurance Management Ltd
Sponsored by
Commerical Lines Insurer of the Year
Finalists:
Aviva
Covéa
Markel UK
Zurich
Gold: Zurich This award recognises the best insurer performance in UK general insurance commercial lines.
Customer Champion of the Year – Broker
Finalists:
All Clear
Ascend Broking Group Ltd
Clegg Gifford & Co Limited
InsureandGo
Tapoly
Uinsure
Gold: Clegg Gifford & Co Limited Citation: The judges were impressed with the winner’s flexibility and innovation in dealing with an incredibly difficult situation in a very complex area of the market. Not only did they respond with incredible speed, but they also kept the customer at the heart of the solution, saving jobs and customers in the process.
Silver: Ascend Broking Group Ltd
Bronze: Uinsure
Sponsored by
Customer Champion of the Year - Insurer
Finalists:
Aviva
CFC
Covéa Insurance
FloodFlash
Markel UK
Zurich
Gold: Zurich Citation: The panel chose Zurich as the Gold winner as the firm’s latest company-wide initiative is driving inclusive, meaningful change from the top-down – leading to results that the judges said speak for themselves.
Silver: Covéa Insurance
Bronze: Aviva
Sponsored by
Diversity & Inclusion Excellence Award
Finalists:
Crawford & Company
ISC Group
LCP
Miller Insurance Services
Romero Group
RPC
Gold: Romero Group Citation: Romero Group has taken a refreshing and innovative approach towards implementing a diversity and inclusion strategy at scale with a significant focus on high employee engagement.
Gold: Zurich Citation: It was clear that Zurich had shown dedication and extreme focus on quality to produce such an excellent product in such a short space of time. The firm showcased a holistic solution with an excellent user experience and a culture of continuous improvement.
Silver: AIG
Bronze: Markel UK
Sponsored by
Excellence in Professional Development - New Talent
Finalists:
AIG
Clegg Gifford & Co Limited
Crawford & Company
Davies and Aon
Gold: AIG Citation: Winning gold is AIG for its 360-approach to its apprenticeship programme. The judges were particularly impressed by the programme’s wellness and wellbeing aspect, in addition to the firm’s inclusive culture and acknowledgement that one size does not fit all.
Gold: Ageas (Activate, Ascend & Accelerate Programme) Citation: Winning Gold is Ageas’ Activate, Ascend and Accelerate Programme. The judges were particularly impressed by the firm’s mixed digital and in-person approach to its professional development, which, according to feedback, has clearly benefited its participants.
Silver: Sedgwick
Bronze: Ageas (Eve Underwriting Development Programme)
Excellence in Risk Management
Finalists:
Aviva
CFC
Greater Than
LCP
Matrix iQ
Samsara
Gold: Samsara Citation: The judges liked the real-time coaching aspect of Samsara’s proposition, which also showcases real and tangible benefits for the customer, has impressive market penetration and addresses privacy issues too.
Gold: RightIndem Citation: RightIndem demonstrated tangible results for customers and clients – they articulated the benefits of their proposition well in a really good presentation. A compelling customer proposition.
Silver: Sprout.ai
Bronze: Alphatec Software Ltd
Excellence in Technology - Customer
Finalists:
Addresscloud
CDL
Freedom Services Group
Horwich Farrelly (HARP)
Ignite & Wrapper Insure
Matrix iQ
Nuvalaw in joint venture with Trust Arbitration
Sentiance
Sprout.ai
Gold: Addresscloud Citation: The judges had never seen anything like this entry, it was unique, putting the policyholder at the centre and demonstrating true customer service.
Gold: BGL Insurance Citation: BGL Insurance’s entry stood out for judges. They liked the fact that voice activation was being used to reduce call queue times and that the proposition showcased efficiencies. The judges also recognised that the proposition could help those who are not computer literate to complete their insurance journey.
Silver: Broker Insights
Bronze: Novidea
Sponsored by
Excellence in Technology - Fraud Claims
Finalists:
1st Central and DWF Law LLP
Ageas
Covéa Insurance
Horwich Farrelly (HOLT)
Mind Foundry & Aioi Nissay Dowa Insurance UK
Quantexa
Gold: Quantexa Citation: The sheer scale of Quantexa and what it has been able to do is really impressive. The volume of claims it touches is unbelievable and the proposition as a whole is wide ranging – it goes wider than just the insurance industry to be used globally and in sectors such as banking too.
Silver: Covéa Insurance
Bronze: Horwich Farrelly
Excellence in Technology - Motor Claims
Finalists:
AutoProtect Group
Claimspace Limited
Clegg Gifford & Co Limited
Corporé
Freedom Services Group
Motor Repair Network
Nuvalaw in joint venture with Trust Arbitration
Ravin Ai
VisionTrack
Gold: VisionTrack Citation: The winning entry transforms how vehicle camera footage is assessed to deliver better outcomes in protecting drivers and reducing insurance costs. One of the judges remarked that this AI powered solution is truly game-changing.
Gold: WeatherNet Citation: The winner wowed the judges with a technical solution that provides highly localised, accurate and real time weather data resulting in major benefits for customers and insurers alike.
Gold: Blink Parametric Citation: The judges thought that this proposition was clear and simple, it genuinely catered to a market problem in travel insurance – processing baggage claims, and its parametric model has the flexibility to be applied to other market areas.
Silver: Horwich Farrelly (HOLLY)
Silver: Genasys
Excellence in Underwriting
Finalists:
AIG
Aviva
CFC
Clegg Gifford & Co Limited
First Underwriting
Flock
Freedom Services Group
Plum Underwriting
The Underwriting Specialist
Gold: Flock Citation: The judges were impressed with how the winner has created a novel solution that has delivered impressive results in a sector that is traditionally difficult for underwriters to operate in. At the same time, the judges admired the focus on delivering benefits to the end customer in a market that has experienced a marked change in behaviours in recent years.
Silver: Aviva
Bronze: CFC
General Insurer of the Year
Finalists:
Aviva
Covéa
Zurich
Gold: Aviva
This award recognises the best UK insurer that covers both personal and commercial lines in UK general insurance.
Gold: H&H Insurance Brokers Citation: The winner was praised for a community focused approach, creating a strong broker challenger in the rural insurance market that has traditionally been dominated by a legacy mutual insurer, by building trust and focusing on individual needs.
Silver: Jukes Insurance Brokers
Bronze: Sutton Winson Ltd
Sponsored by
Insurer CEOs' CEO of the Year
Finalists:
Tim Bailey, Zurich
Amanda Blanc, Aviva
Colm Holmes, Allianz
Milena Mondini de Focatiis, Admiral
Gold: Colm Holmes, Allianz
This award recognises an outstanding CEO. This category wasn’t open for entry – the shortlist was put together by Insurance Times.
Gold: Ageas Citation: The judges found it particularly difficult to pick a winner in this category as every finalist had a powerful story to tell but the gold award goes to the entry that was able to very clearly demonstrate how its bespoke in-house programme is having such a transformative impact with a significant increase in the number of women employed in senior management positions.
Silver: Allianz Holdings
Bronze: Covéa Insurance
Insurer Innovation of the Year
Finalists:
Aviva
AXA
Freedom Services Group
Humn.ai
Markel UK
Policy Expert
Zurich
Gold: Markel UK Citation: Markel has provided excellent and timely support to clients in a socially vital sector, directly benefitting clients and also producing improved business results for the winner.
Silver:Policy Expert
Bronze: AXA
Sponsored by
Legal Claims Partner of the Year
Finalists:
DAC Beachcroft and Zurich Insurance Plc
DWF Law LLP
Nuvalaw in joint venture with Trust Arbitration
RPC
Gold: Nuvalaw in joint venture with Trust Arbitration Citation: NuvaLaw’s results spoke for themselves and the team had clearly done a great job listening and collaborating with other people. The solution led to an impressive, measurable outcome for their clients – innovating their way to speedier and lower-cost claims settlements.
Silver: DWF Law LLP
Marketing Campaign of the Year - B2B
Finalists:
Aventum
Aviva
FloodFlash
Markel UK
McCarron Coates
Paymentshield
Russell Group Limited
Gold:Aventum Citation: This is a big, glossy, impressively cohesive rebranding campaign, based around a strong central theme to do with “exploration”, for which we thought Ranulph Fiennes was a perfectly chosen front man. Even more impressive, the campaign was developed in-house by a remarkably small and hard-working marketing team.
Silver: Paymentshield
Bronze: Aviva
Marketing Campaign of the Year - B2C
Finalists:
Arma Karma
BGL Insurance
MORE THAN
Policy Expert
Zurich
Gold: Arma Karma Citation: We’re recognising a really impressive 360-degree marketing effort, not just a communications campaign. Arma Karma has rethought and reconfigured home contents insurance to make it relevant and meaningful to an 18-30 target audience who find it easy to reject conventional propositions. They then told the story through a well-targeted, highly visible influencer campaign mainly using TikTok.
Silver: MORE THAN
Bronze: Policy Expert
MGA Challenger of the Year
Finalists:
Arma Karma
Flock
Getsafe
Gold: Flock Citation: The winner was praised for an innovative InsurTech approach to commercial fleet insurance that emphasises flexible pricing and uses connected fleet technology to incentivise safer driving and reduce claims. The MGA’s approach has enabled fast growth through brokers in a highly competitive market while maintaining a low net loss ratio.
Gold: NBS Underwriting Citation: The judges were impressed with the way the winner adapted to a number of challenging situations, describing them as the standout performer of the category as they remained focused on customer service while reacting to changing market conditions.
Gold: BGL Insurance Citation: Winning gold is BGL Insurance after impressing the judges with its continued innovation and enhancement of the business while integrating with its new buyer Markerstudy. The firm has also continued to focus on its culture, ESG work and giving back.
Silver: iGO4 Insurance
Bronze: AllClear
Sponsored by
Personal Lines Insurer of the Year
Finalists:
Aviva
Chubb
Covéa Insurance
Zurich
Gold: Covéa Insurance This award recognises the top UK insurer covering personal lines in UK general insurance.
Gold: Rhino Trade Insurance Citation: The winner was praised for building a specialist insurance service that reflected the values of its target audience of trades people, becoming part of the community through social media and an easy to use, no nonsense website. The judges highlighted the successful contrast with the more usual “white collar” approach to marketing insurance.
Silver: McCarron Coates
The Insurance Times Industry Achiever
Gold: Howard Lickens, The Clear Group
This award recognises an inspirational and boundary-pushing individual and lies within the gift of Insurance Times.
Citation: Howard Lickens started intermediary organisation The Clear Group back in 2001 – he then led the business as chief executive until April 2021, when he handed the reins over to current chief executive Mike Edgeley. Howard subsequently moved into an executive chairman role and still supports the business in this position today.
Howard has around 40 years of insurance broking and financial services expertise, making him a vocal and experienced industry leader and advocate. He has steered much of The Clear Group’s M&A activity – including its purchase of broker network Brokerbility in September 2020 – and helped the intermediary grow from an initial staff of seven to now employ more than 600 people.