This category is designed to recognise the UK brokerage setting the standard for others to follow in the commercial lines market.

This is for commercial lines brokers that can show a positive innovation for their SME/Mid-market customers and/or business partners. Innovations that have improved staff welfare and performance will also be considered. Judges will be looking for entries that can show positive improvements in financial performance such as brokerage, profit/earnings.

This category is designed to recognise projects that have resulted in measurable improvements to the end-customer experience, in any business line.

Whether you have introduced new technology in your processes to put the customer at the heart of what you do, given customers fast, accurate ways to report claims, or invested in customer education to support their decision-making, this is your opportunity to demonstrate your outstanding commitment to the end-customer.

This category seeks to recognise standard setting, independent regional brokers and celebrate outstanding achievement.

Judges will be looking for evidence of entrepreneurial nous, along with a successful track record across the business – with partners, employees, or clients. Most likely spotlighting a specific approach, project or business development initiative, entrants should be able to demonstrate clearly defined success indicators, including business growth.

This category seeks to recognise stand-out UK brokerages setting the standard for others to follow in the personal lines market.

Has your business grown in this tough, competitive market, or perhaps you have innovated to the benefit of end-clients, business partners and/or your GWP and profit generating abilities? Judges will be looking for demonstrable business growth, successful adaptation to challenging conditions and/or boundary pushing innovation in offerings and service.

This category is designed to recognise projects that have resulted in measurable improvements to the end-customer experience, in any business line.

Whether you have introduced new technology in your processes to put the customer at the heart of what you do, given customers fast, accurate ways to report claims, or invested in customer education to support their decision-making, this is your opportunity to demonstrate your outstanding commitment to the end-customer.

This category is designed to recognise those projects or developments that have demonstrably delivered real change – in strategy, service delivery or operations.

If you’ve developed a start-up accelerator that drives ideas back into the business, come up with an innovative response to an emerging risk, changed your claims process in order to improve customer outcomes, or transformed your talent pipeline to boost diversity – this is the category for you. It could be a small change with a deep effect, or a big change with wide impact – the judges will be looking for initiatives that can demonstrate tangible change through new ideas.

This category seeks to recognise a stand-out marketing campaign specifically targeted at the business market and is open to all businesses operating in the UK insurance market, including agencies.

Judges will be looking for creativity, innovation and original thinking in media, message and execution. Entries featuring a single medium will be considered. Entrants should be able to demonstrate a tangible contribution to business success.

This category seeks to recognise a stand-out marketing campaign specifically targeted at consumers and is open to all businesses operating in the UK insurance market, including agencies.

Judges will be looking for creativity, innovation and original thinking in media, message and execution. Entries featuring a single medium will be considered. Entrants should be able to demonstrate a tangible contribution to business success.

This category is designed to recognise outstanding service partners who consistently go the extra mile for their UK-based brokers and insurers to help them structure, deliver, and communicate about their products and services to their clients and partners.

From loss adjusters, technology firms and ratings agencies, to legal firms, communications/marketing agencies, consultancies, fraud and credit data specialists – judges will be looking for innovative approaches and expertise, tireless service and demonstrable evidence of success.

This category is designed to recognise claims, loss adjusting, legal and service partners that have delivered outstanding profitable, flexible and efficient support to UKGI brokers and/or insurers.

Judges will be looking for partnerships that have helped brokers and/or insurers structure, provide, communicate, improve or grow their products and services over the past year. Whether you have a positive story to tell around crisis management, for example, in flooding or other high-impact events, or you’re looking to spotlight a programme of internal change that is boosting your value to your insurer and broker partners, this is the category for you.

This award is designed to recognise entrants from across the whole general insurance landscape – insurers, brokers, MGAs, insurtechs, claims management specialists or any relevant service provider – that can demonstrate a successful project that has delivered real, disruptive change in the sector.

Entries should demonstrate that the project/product is something different to ‘the norm’ and has had a significant impact on customers/clients, or has positively affected a high number of customers/clients in a B2B and/or consumer context.

This category recognises and celebrates any business operating in the UK general insurance market that is committed to putting diversity and inclusion at the very heart of what they do.

Judges will be looking at how organisations seek to change both attitudes and behaviours to deliver improved commercial outcomes, and how they are continuing to grow sustainable businesses and promote innovation, both internally and externally.

This category seeks to recognise initiatives and solutions that improve eTrading capabilities between brokers, insurers and MGAs operating in the UK general insurance market.

Whether the relationship is via an extranet and/or a broker software house the judges will be looking for tangible evidence that eTrading has improved operational efficiencies, customer service and/or business administration. Insurers, MGAs and broker software houses are eligible to enter. Evidence provided can include results from the Insurance Times independent eTrading Survey.

This category is designed to recognise investment in training, talent retention and employee development and is open to any firm/organisation working in the UK general insurance market.

Judges will be looking for tangible and measurable benefits for employees, business partners, and/or customers.

This category seeks to recognise initiatives and solutions that improve the risk management provided to clients by brokers in the UK general insurance market.

Judges will be looking for tangible and measurable benefits to clients, which will likely go beyond the recommendation of a specific insurance product, such as cyber, business interruption or high net worth.

Entries will be welcome from any business operating in the UK general insurance market.

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes and is open to all businesses operating in the UK general insurance market.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that technology has improved operational efficiencies, customer services, and/or business administration.

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative claims processes and is open to all businesses operating in the UK general insurance market.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that technology has improved operational efficiencies, customer services, and/or business administration specifically across claims processes.

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes and is open to service providers operating in the UK general insurance market.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that technology has improved client/customer operational efficiencies, customer services, and/or business administration.

This category recognises an insurer or MGA that has made a demonstrable and positive difference to the overall underwriting experience for brokers.

Looking at the entire underwriting experience, this award recognises the need for speedy processes, access to decision makers, and staff expertise and training to meet broker expectations.

Entrants should be able to demonstrate how their underwriting team has enjoyed a high success rate through data and broker feedback. Evidence provided can include underwriting performance measured and rated by the Insurance Times Broker Service Survey covering personal lines and commercial lines.

This category is designed to recognise the outstanding achievements of the MGA community, a growing force whose firms represent 10% of premium income for UKGI.

Judges will be looking for MGAs that can demonstrate how they have excelled in delivering an outstanding initiative. Entrants will show it is on behalf of insurers looking for access to niche markets, and/or, providing a better service to brokers with a wider range of products and insurer options.

This award seeks to recognise a stand-out CEO and will be voted for by the chief executives of the largest brokers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UK broking.

The shortlist will be put together by the editorial team at Insurance Times.

This award recognises the best insurer performance in UK general insurance commercial lines.

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, which will then go forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision will be made by the panel, which will also consider company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as collected through the Insurance Times Broker Service Survey and Five Star ratings report.

This award recognises the best UK insurer that covers both personal and commercial lines in UK general insurance.

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, which will then go forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision will be made by the panel, which will also consider company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as collected through the Insurance Times Broker Service Survey.

This award seeks to recognise a stand-out CEO and will be voted for by the chief executives of the largest insurers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UKGI.

The shortlist will be put together by the editorial team at Insurance Times.

This award recognises the top UK insurer covering personal lines in UK general insurance.

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, which will then go forward to a UK broker vote to gather broad market feedback on the contenders.

The final decision will be made by the panel, which will also consider company results and financial performance, the perspective of the investor community, progress on strategy, leadership and visibility in the market and the view of service to brokers as collected through the Insurance Times Broker Service Survey and Five Star ratings report.

This award seeks to recognise an inspirational, boundary pushing and dedicated individual who has really made a difference.

Lying within the gift of the Insurance Times’ editorial team, the recipient will be an individual who over a period of years, has demonstrated both personal and professional commitment to the industry, enjoying the respect and admiration of their peers. In their functional specialism, this person will have excelled across the board, enjoying success and demonstrably impacting individuals, businesses and UKGI.