Tech & Innovation Awards 2019 Winners

We’re delighted to announce the winners for the Insurance Times Tech & Innovation Awards 2019.

Best Broker Software Management House
Acturis
Applied Systems
Open GI

Winner: Applied Systems
The judges said…”They were impressed with the winner’s compelling presentation, conveying the practical benefits to both the broker and end customer.”


Best Customer App
Aviva
Carrot Insurance
so-sure

Winner: Carrot Insurance
The judges said…”They were impressed by evidence of how this firm was increasing customer engagement with the app, while still aligning itself with improved underwriting results for the insurer.”


Best in Digital – Direct to Consumer

Aviva
AXA
Co-op Insurance
Direct Line
LV=

Winner: Co-op Insurance
The judges said…”They were impressed with the winner’s customer and metric focused approach, alongside the lengths they go to to benchmark themselves against competitors and better understand the challenges they face, now and in the future.”


Best Insurer Extranet
Allianz QuoteSME
Aviva Fast-Trade
Markel Online
NIG TheHub

Winner: Allianz QuoteSME
The judges said…”They were particularly impressed with the efforts being made to improve the underwriting process by harnessing technological innovations to ensure brokers are directed to the best underwriter with the best expertise and decision-making power.”


Best Use of AI – Claims
Aqualytics UK
Rightpath Insurance Solutions
Sedgwick International UK and Typhoon 8

Highly Commended: Aqualytics UK
Winner: Sedgwick International UK and Typhoon 8
The judges said…”The judges said the winner offered real value to customers with a solution that makes the most of the data already at their disposal.”


Best Use of AI – Underwriting
AXA XL
Challenger AI
MetSwift
Outra in partnership with Azur Underwriting

Winner: MetSwift
The judges said…”They described the winner as an innovation from two post graduate meteorologists with no previous insurance experience – and a potential gamechanger for underwriting weather risks across complex supply chains.”


Best Use of Technology for Customer Experience
Neos
Pluto
Policy Expert
Stanhope Cooper
Trak Global Group

Winner: Neos
The judges said…”The winner ticks all the boxes needed to be effective, providing strong evidence of improving real-life customer experience on a large scale. The ambitious tech pathway brings even more excitement.”


Best Use of Technology for Customer Experience – Claims
AutoProtect
Collision Management Systems
Pact Global
QuestGates
Verisk and The Davies Group

Winner: Verisk and The Davies Group (CMS)
The judges said…”The winner showed great use of tech, taking out a lot of the hassle for the customer and bringing benefits that may not have been thought of, or considered before.”


Data Analytics Excellence Award
Aviva Quantum
DWF Law LLP
esure in partnership with Davies
Healthy Pets
The Floow

Winner: The Floow
The judges said…”Showed innovative ways to achieve fairer pricing, working collaboratively with partners to deliver fantastic results.”


Fraud Technology Solution of the Year
sponsored by Carpenters Group

GoCompare
Horwich Farrelly Solicitors
NetWatch Global
VisionTrack

Winner: GoCompare
The judges said…”They wish to congratulate the winner on seeing the position they hold in the market and using the resources they have to improve the fight against fraud, at no real benefit to themselves.”


Insurance Start-up – B2B
Claim Technology
C-Quence
FintechOS
Lucid UX
Pact Global

Winner: C-Quence
The judges said…”A very promising start-up for the commercial lines market that aims to deliver a seamless experience for brokers.”


Insurance Start-up – B2C
Cignpost Life
HUGHUB
Pikl
Tapoly
Urban Jungle

Winner: Pikl
The judges said…”They were impressed by the way the winner identified how best to serve a market both for today and the future.”


Internet of Things Breakthrough Award
AXA XL
Collision Management Systems
Green Energy Options and Magenta Insurance
VisionTrack
Zurich Municipal & The Innovation Foundry

Highly Commended: AXA XL
Winner: Zurich Municipal & The Innovation Foundry

The judges said…”Sensor enabling the early detection of mould or damp in housing association properties, potentially enabling insurance cover for tenants likely to have been rejected in the past. Enables pre-emptive action to be taken, reducing claims costs and improving residents’ health.”


Investor/Corporate Innovator of the Year
sponsored by Tällt Ventures

Anthemis Group
Aviva Ventures
Insurtech Gateway
Kamet
LocalGlobe

Winner: Insurtech Gateway
The judges said…”An Impressive commitment to early stage funding of start-ups with disruptive potential with the powerful USP of being the only FCA authorised Insurtech sandbox. Investments include By Miles and parametric insurer Flood Flash.”


Technology Innovation of the Year
Avantia
Aviva
C-Quence
Daulby Read
Policy Expert

Highly Commended: C-Quence
Winner: Avantia
The judges said…”They were extremely impressed by how the winner’s smart pricing platform enabled it to increase retail pricing, while growing volumes and reducing the loss ratio.”


Technology Innovation of the Year – Service Provider
Claim Technology
KYND
Morning Data
PRIMIS Mortgage Network
Solera Audatex

Winner: Claim Technology
The judges said…”The winner impressed the judges with their innovative use of chatbot and AI technology to allow insurers a platform to automate the claims process.”


Technology Partner of the Year – Claims

AX
Collision Management Systems
eviid
Solera Audatex
VisionTrack

Winner: VisionTrack
The judges said…”A winning partnership that has reduced claims frequency by 24% and claims costs by 18% through innovative use of the Internet of Things platform for fleet management.”


Technology Partner of the Year – Software Platform

Applied Systems
Paymentshield
RDT
Xceedance

Winner: Xceedance
The judges said…”The platform partnership with a wealth management adviser will ultimately allow just 12 insurance professionals to manage up to 60,000 High Net Worth policies a year, covering 250,000 individual risks.”


Technology Partner of the Year – Underwriting

L Marks
Mandon Software
SafetyCulture

Highly Commended: Mandon Software
Winner: SafetyCulture

The judges said…”A mobile first partnership enabling customers to conduct their own custom inspections, and insurers to reduce pre-underwriting visits to just 5% of insured sites. Also boosts on-site safety, with 300 construction customers quoting accident rate reductions of over 20%.”


Technology Champion of the Year

James Barnard – Chief Operations and Technology Officer, The Ardonagh Group
Oke Eleazu – COO, Bought by Many
Adam Miller – IT Director, Markerstudy Insurance
Aldo Monteforte – CEO and Founder, The Floow
Hélène Stanway – Digital Leader, AXA XL

Winner: Hélène Stanway – Digital Leader, AXA XL