Categories

Entry deadline: 5pm, Friday 16th June 2023

(Download list of categories & entry questions)

Open for Entry

Best Customer App

This category is open to any UK insurance business with a ‘must-download’ app/voice-activation device that is having a positive impact on its target audience.

Entrants should be able to demonstrate customer engagement with the app and that it is helping to drive business efficiencies. Evidence of internal KPIs and data on customer use will be helpful for the judges.

Best Use of AI

This category is open to UK insurers, brokers, MGAs and insurance partners adding value via artificial intelligence.

Entrants should be able to demonstrate how artificial intelligence has been utilised in areas such as enhancing customer service, driving marketing initiatives, new product development and/or achieving improvements within their own organisation. Any information/data showing that targets have been met or exceeded, such as internal KPIs, will be considered favourably by judges.

Best Use of Technology for Customer Experience

This category is open to UK insurance companies, FCA regulated brokers, MGAs and third party providers embracing new technology to make a real difference to their customers’ experiences.

Entrants should be able to outline the impact of new systems and processes with facts and figures that evidence success.

Best Use of Technology for Customer Experience – Claims

This category is open to UK insurance companies, FCA regulated brokers, MGAs and third party providers embracing new technology to make a real difference to their customers’ claims experiences.

Entrants should be able to outline the impact of new systems and processes with facts and figures that evidence success.

Data Analytics Excellence Award

This category is open to UK insurers, brokers, MGAs and insurance partners that add value to insurance process and purchasing journeys using data analytics.

Entrants should be able to demonstrate how data analytics or data enrichment has been utilised in areas such as enhancing customer service, driving marketing initiatives and/or achieving improvements within their own organisation. Any information/data showing that targets have been met or exceeded, such as internal KPIs, will be considered favourably by judges.

Fraud Technology Solution of the Year

This category is open to insurers, brokers, service providers, MGAs and organisations that have used technology to create a solution to specifically address fraud issues. Firms that have worked in partnership on a fraud technology solution can also enter here.

Judges will be looking for forward-thinking approaches and clear results and will be particularly interested in those that can demonstrate a wide and beneficial impact. While entrants must be able to demonstrate positive results over the last 15 months (since January 2022), the technology itself might have been implemented earlier.

Insurance Startup Award

This category is open to all UK B2B and B2C startups (launched since 1 January 2020) able to demonstrate that they have won over their clients/customers.

Judges will look for concepts and initiatives that have helped to achieve efficiencies or enhance customer service. Innovation and original business ideas will be looked upon favourably. Client/customer testimonials will also be welcome.

Insurer Innovator of the Year sponsored by Oxbow Partners

This category is for UK-based insurance companies that have demonstrated success in partnering with or creating new insurtechs or investing into startups or scaleups. Judges will expect to see tangible output from the new venture activity and evidence of the impact had on the wider insurance market.

Internet of Things Breakthrough Award

This category is open to UK brokers, insurers, MGAs or suppliers that are using or tapping into the Internet of Things to create impactful insurance solutions.

Self-driving vehicles, telematics and connected home and business technologies are continually transforming the insurance landscape. Judges will be particularly interested in entries that can demonstrate innovation and/or a tangible and lasting impact on their customers.

Risk Management Technology of the Year

This category is open to UK insurers, brokers, MGAs and suppliers that have introduced standout risk management technology since January 2022.

Judges will be looking for creative thinking and innovation in the risk management arena and will be particularly interested to hear from firms that have devised a proposition around a new risk, or have developed a new way of helping their clients gain a deeper understanding of their risks.

Technology Innovation of the Year

This category is open to smart, forward-thinking FCA regulated brokers, MGAs and insurers operating in the UK, as well as their technology partners/providers.

Judges will look for evidence of pioneering and compelling technology innovations that have won over customers, enhanced internal working practices or improved business performance. This is about a specific initiative/innovation, launched within the last three years, that can demonstrate positive results and improvement over the last 15 months (since January 2022).

Technology Partner of the Year

This category is open to UK technology suppliers, consultancies, or other business partners that have a standout, role model approach to partnership.

Judges will be particularly impressed by those that have worked with an insurer, broker or MGA to successfully solve a problem, or help to realise new opportunities. The entry must include a testimonial from the insurer, broker or MGA partner.

Nomination only (not open for entry)

Best Insurer Extranet

This category is for UK insurer extranet platforms that have reached new heights of excellence in eTrading for the broking community.

Please note, this category is not open for entries. The shortlist will be selected by the Insurance Times editorial team from the results and findings of the ‘Five Star Rating Report: ETrading’. All shortlisted companies will be invited to present (virtually) to our expert panel of judges on Tuesday 8 August and the winner will be revealed at the awards ceremony on 21 September.

Best Insurer via eTrading Platform

This category is for UK insurers placed on a software house system extranet that have reached new heights of excellence in eTrading for the broking community.

Please note, this category is not open for entries. The shortlist will be selected by the Insurance Times editorial team from the results and findings of the ‘Five Star Rating Report: ETrading’. All shortlisted companies will be invited to present (virtually) to our expert panel of judges on Tuesday 8 August and the winner will be revealed at the awards ceremony on 21 September.

Best MGA for Broker Service

This category is for MGAs that have tapped into technology innovations and tools to provide an excellent and unique service for the broking community.

Please note, this category is not open for entries. The shortlist will be selected by the Insurance Times editorial team from the results and findings of the ‘Five Star Rating Report: MGA Market’. All shortlisted companies will be invited to present (virtually) to our expert panel of judges on Tuesday 8 August and the winner will be revealed at the awards ceremony on 21 September.

Technology Champion of the Year

This award recognises an outstanding individual who is making their mark and making a real difference to their customers and/or the organisation they work for.

Please note, this category is not open for entries but nominations are welcome and can be put forward for consideration by our expert judging panel. Please email events@insurancetimes.co.uk with the name of your nominee and tell us in a couple of paragraphs why you think this person deserves to be the Technology Champion of the Year.

The recipient will be revealed at the awards ceremony on 21 September.