We’re delighted to announce the winners for the Insurance Times Tech & Innovation Awards 2020.

Best Broker Software Management House

Applied Systems
Open GI

Highly Commended: SSP
Winner: Acturis
The judges said…”With a superb performance in this year’s Insurance Times Etrading survey, judges were particularly impressed with how Acturis has improved its broker performance score for the last four years in a row. This perfectly complemented a compelling presentation that underlined their large scale investment in research and development, use of AI and machine learning to benefit brokers, and continuous improvement in fraud detection and underwriting capabilities. A most worthy winner.”

Best Use of AI

Collision Management Systems
Digi2L (A Rightpath brand)

Winner: SBS
The judges said…”Great use of AI in a challenging market. They evidenced the upside from both the consumer and insurer perspective thoroughly.”

Best Use of Technology for Customer Experience – Broker

Arnold Clark Insurance Services
Carrot Insurance

Winner: Tempcover
The judges said…”Embraced the need of the customer for a faster, easy way to buy temporary motor cover by working with underwriting partners to simplify processes. Customers can be covered and driving within 90 seconds.”

Best Use of Technology for Customer Experience – General

CFC Underwriting
MS Amlin

Winner: CFC Underwriting
The judges said…”Made it simple for SME clients to buy cyber insurance by answering just one simple question – the client’s domain name. Data enrichment in the background enables CFC to collect all the information needed for a quote that can then be delivered in less than a minute.”

Best Use of Technology for Customer Experience – Claims (General)

Home & Legacy
Zurich Insurance

Winner: FloodFlash
The judges said…”A stand-out winner offering a total solution for the customer that meant policyholders had literally nothing to do in order for a claim to be made.”

Best Use of Technology for Customer Experience – Claims (Supplier)

Collision Management Systems
Digi2L (A Rightpath brand)
Kindertons Accident Management

Winner: SBS
The judges said…”A claim bot that settles claims faster, increases customer satisfaction and reduces insurer clients’ claim spend for gadget cover.”

Data Analytics Excellence Awards

Collision Management Systems
Green Flag
iprism Underwriting

Highly Commended: Collision Management Systems
Winner: Shepherd
The judges said…”Niche but very much needed in the market – a solution with clear benefits.”

Fraud Technology Solution of the Year

Allianz Insurance
IMS (part of Trak Global Group)
Pact Global

Winner: SBS
The judges said…”A great and simple to implement solution in a class of business where fraud is a big issue. Really impressive results.”

Best Insurer Extranet

Allianz QuoteSME
Aviva Fast-Trade
Home & Legacy Online
NIG TheHub
QBE FastFlow

Highly Commended: Aviva Fast-Trade
Winner: NIG TheHub
The judges said…”A stand-out performance in this year’s Insurance Times Etrading survey saw NIG achieve 5 stars for an impressive second consecutive year. A fantastic presentation highlighted current etrading capabilities, achievements and future innovations that will benefit the broker customer. Judges were particularly impressed that feedback from brokers and interactions with broking agents had resulted in direct changes that reduced the response time to referrals, improved the journey and implemented value added services.”

Insurance Start-up – B2B

Pact Global

Winner: FloodFlash
The judges said…”Well rounded, customer focused and catered to the growing needs of flooding in the UK.”

Investor/Corporate Innovator of the Year

Eos Venture Partners
Insurtech Gateway
Octopus Ventures

Winner: Insurtech Gateway
The judges said…”The depth and packaging of support, and the level of groundwork put in on behalf of their portfolio is second to none. A highly active and impactful incubator and VC that is getting stronger year on year.”

Risk-Modelling Technology of the Year

Collision Management Systems
Financial Affairs

Winner: Kovrr
The judges said…”This is a challenging marketplace that requires a framework so people can understand risk profiles in a constantly changing landscape. Well done for sticking your head above the parapet and tackling the big stuff. We loved it!”

Technology Innovation of the Year

Blink Parametric
Claim Technology

Winner: Arbitrate
The judges said…”Impressive use of robotic processes and automation to make real cost savings in an area that has been heavily exposed to uncontrolled losses.”

Technology Partner of the Year

Broker Insights
The Ardonagh Group and Mphasis

Highly Commended: Broker Insights
Winner: Shepherd
The judges said…”The judges were intrigued with this entry as it focussed heavily on partnership and the protection of irreplaceable buildings, offering a hand in glove solution.”

Technology Champion of the Year

Maria Crockart – Director of Commercial Digital Trading and Automation, Aviva UK General Insurance
Guy Farley – CTO and Co-Founder, Bought By Many
Ed Leon Klinger – CEO, Flock, Chair, Tech Nation’s UK Insurtech Board
Julie Tongue – Digital Trading Manager, Allianz Insurance
James York – Founder, Worry + Peace, Deputy Chair, Insurtech UK

Winner: Guy Farley – CTO and Co-Founder, Bought By Many

To find out more about the shortlisted entries, take a look at our Finalists Q&A Showcase.