Donna is a Director in Carpenters Group, a market leading provider of claims & legal services to the personal lines insurance industry, brokers and their customers.
Moving to the UK from Ireland, Donna worked for various law firms in London before joining Carpenters in 1997, where she set up its specialist Personal Injury department, developing a reputation for an ethical approach to legal & claims services.
A member of the Motor Accident Solicitors Society’s management committee since 2004, she became Vice-Chairman of MASS in November 2008 and was elected as MASS Chairman for a two-year term in 2010. During her term, she was closely involved in the formation of AskCUE PI and the implementation of the LASPO legislation.
She has held a seat on the Insurance Times’ Fraud Charter since its launch in 2012, is a member of the editorial board for Modern Insurance Magazine and she received the Outstanding Achievement award at the 2014 Personal Injury Awards. In June 2018, Insurance Business UK named her as one of the insurance industry’s Women of Influence.
In her spare time, Donna enjoys keeping fit with Pilates and walking, and supporting her 17-year-old sport-loving twin boys.