Categories

The Insurance Awards recognise and celebrate excellence across the breadth of UK general insurance.  This year there are 31 categories in all, including 3 new offerings.  Of these 8 are nomination only whilst the rest are split into Broker, Insurer, Marketing and General sections. There’s no limit to the number of entries you can submit and the full list is detailed below…

Broker awards

Commercial Lines Broker of the Year Sponsored by Ageas UK

This category is designed to recognise the UK brokerage that sets the standard for others in the market to follow in commercial lines.

If your business has grown despite the adverse economics, or you’ve innovated to the benefit of end-clients, business partners and/or your GWP and profit generating abilities – this is the category for you. Judges will be looking for entries that show clear business growth, demonstrably successful adaptation to challenging conditions and/or successful innovation in offerings and service.

Customer Champion of the Year Sponsored by Tokio Marine HCC

This category is designed to recognise projects that have resulted in measurable improvements in the end-customer experience, in any business line.

Whether you have introduced new technology in your processes to put the customer at the heart of what you do, given customers fast, accurate ways to report claims, or invested in customer education to support their decision-making, this is your opportunity to demonstrate your outstanding commitment to the end-customer.

Excellence in High Net Worth Broking Sponsored by Home & Legacy

This category is designed to recognise standard setting brokers that can demonstrate expertise and a total focus on client need in the increasingly sophisticated and competitive specialism of HNW broking.

You may be an established HNW specialist, or able to demonstrate outstanding business and proactive service development arising from a predominantly commercial book. Judges will be looking for innovation, evidence of ‘going the extra mile’ for the client, and a deep, ongoing commitment to the HNW specialism.

Excellence in Technology - Broker

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes for UK based broker firms.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that the technology has improved operational efficiencies, customer services, and/or business administration.

Independent Broker of the Year Sponsored by Aviva

This category seeks to recognise standard setting, independent regional brokers and celebrate outstanding achievement.

Judges will be looking for evidence of entrepreneurial nous along with a successful track record across the business, with partners, employees, or clients. Most likely spotlighting a specific approach, project or business development initiative, entrants should be able to demonstrate specific success indicators, including business growth.

Personal Lines Broker of the Year

This category seeks to recognise stand-out UK brokerages that set the standard for others to follow in the personal lines market.

Has your business grown in this tough, competitive market, or perhaps you have innovated to the benefit of end-clients, business partners and/or your GWP and profit generating abilities? Judges will be looking for demonstrable business growth, successful adaptation to challenging conditions and/or boundary pushing innovation in offerings and service.

Schemes Broker of the Year Sponsored by Ecclesiastical

This category seeks to recognise entrepreneurial insurance brokers that have created a new scheme over the past 12 months, in either commercial or personal lines.

Judges will be particularly keen to hear about the scheme’s development, its offer and execution. What’s new or unique for the market, and how has it given brokers a competitive advantage to seize
additional business?

Insurer awards

Customer Champion of the Year – Insurer

This category is designed to recognise projects that have resulted in measurable improvements in the end-customer experience, in any business line.

Whether you have introduced new technology in your processes to put the customer at the heart of what you do, given customers fast, accurate ways to report claims, or invested in customer education to support their decision-making, this is your opportunity to demonstrate your outstanding commitment to the end-customer.

Excellence in Technology - Insurer Sponsored by Optal

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes for UK based insurer firms.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that the technology has improved operational efficiencies, customer services, and/or business administration.

Insurer Claims Initiative of the Year Sponsored by Nationwide Accident Repair

This category is designed to recognise claims projects that result in material improvements in efficiencies and benefits, for the originating business, their business partners and/or for the end-client.

Whether the project has a focus on the end-customer experience, or is designed to improve internal operations, such as anti-fraud, judges will look favourably on initiatives that have benefited the organisation, and also have the potential to disrupt and impact upon the status-quo.

Insurer Innovation of the Year Sponsored by ACORD

This category is designed to recognise those projects or developments that have demonstrably delivered real change, in strategy, service delivery or operations.

If you’ve developed a start-up accelerator that drives ideas back into the business, come up with an innovative response to an emerging risk, changed your claims process in order to improve customer outcomes or transformed your talent pipeline to boost diversity – this is the category for you. It could be a small change with a deep effect, or a big change with wide impact – but judges will be looking for initiatives that can demonstrate real change through new ideas.

Marketing awards

Digital Campaign of the Year New for 2018

Open to all businesses operating in the UK insurance market — including agencies working on their behalf — that have undertaken a digital marketing campaign targeting either B2B or B2C. The judges will be looking for innovation and original thinking in media, message and execution, with a focus on digital channels. Entrants will need to demonstrate a contribution to the success of the business for whom they work.

Marketing Campaign of the Year – B2C

This category seeks to recognise any business operating in the UK insurance market — including agencies working on their behalf — that have undertaken a stand out marketing campaign specifically targeted at consumers.

Judges will be looking for innovation and original thinking in media, message and execution. Entries featuring a single medium will be considered. Entrants should be able to demonstrate their contribution to the success of the business for which they work.

Marketing Campaign of the Year – B2B

This category seeks to recognise any business operating in the UK insurance market — including agencies working on their behalf — that have undertaken a stand out marketing campaign specifically targeted at the business market.

Judges will be looking for innovation and original thinking in media, message and execution. Entries featuring a single medium will be considered. Entrants should be able to demonstrate their contribution to the success of the business for which they work.

Social Media Campaign of the Year New for 2018

We want to hear from insurers, brokers, claims providers, technology suppliers and any other third party who are intelligently using social media. What techniques and insights have you gained? How has social media helped you hit your business goals? You could be focused on PR, customer service or boosting interaction with your target audience. This category is open to UK insurers, FCA-regulated brokers, insurance institutes, associations, suppliers and trade bodies.

General awards

Business Partner of the Year

This category is designed to recognise outstanding service partners who consistently go the extra mile for their UK-based brokers and insurers to help them structure, deliver and communicate about their products and services to their clients and partners.

From loss adjusters, technology firms and ratings agencies, through to legal firms, communications and marketing agencies, consultancies and fraud and credit data specialists – judges will be looking for innovative approaches and expertise, tireless service and tangible evidence of success.

Claims Partner of the Year

This category is designed to recognise claims, loss adjusting, legal and service partners that have delivered outstanding profitable, flexible and efficient support to UKGI brokers and/or insurers.

Judges will be looking for partnerships that have helped brokers and/or insurers structure, provide, communicate, improve or grow their products and services over the past year. Whether you have a great positive story to tell around crisis management, for example, in flooding or other high-impact events, or you wish to share a programme of internal change that is boosting your value to your insurer and broker partners, this is the category for you.

Diversity & Inclusion Excellence Award

This category recognises and celebrates any business operating in the UK insurance market committed to putting diversity and inclusion at the very heart of what they do.

Judges will be looking at how organisations seek to change both attitudes and behaviours to deliver improved commercial outcomes, and how they are continuing to grow sustainable businesses and promote innovation, both internally and externally.

Excellence in Claims Technology

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that the technology has improved operational efficiencies, customer services, and/or business administration.

Excellence in Technology – General

This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes for UK based service providers.

From the use of artificial intelligence to the implementation of distributed ledgers, judges will be looking for tangible evidence that the technology has improved operational efficiencies, customer services, and/or business administration.

Excellence in Professional Development

This category is designed to recognise investment in training, talent retention and employee education by all those who are working in the UK insurance market and eligible to enter the awards.

Judges will be looking for tangible, measurable benefits for the organisation’s employees, business partners, and/or customers.

MGA Initiative of the Year

This category is designed to recognise the outstanding achievements of the MGA community, a growing force whose firms represent 10% of premium income for UKGI.

Judges will be looking for MGAs that can demonstrate how they have excelled in delivering professional underwriting services on behalf of insurers looking for access to niche markets, and/or providing a better service to brokers with a wider range of products and insurer options.

Individual awards

Broker CEO’s CEO of the Year (Nomination only)

This award seeks to recognise a stand-out CEO and voted for by chief executives of the largest brokers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UK broking.

Insurer CEO’s CEO of the Year (Nomination only)

This award seeks to recognise a stand-out CEO and voted for by chief executives of the largest insurers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UKGI.

The Insurance Times Industry Achiever Award (Nomination only)

This award seeks to recognise inspirational, committed individual who has really made a difference.

Lying within the gift of the Insurance Times’ editorial team, it will be presented to an individual who has demonstrated both personal and professional commitment to the industry, over a period of years, enjoying the palpable respect and admiration of their peers. In their functional specialism, this person has excelled across the board, enjoying success and demonstrably impacting individuals, businesses and UKGI.

Nomination-only awards

Best Digital Customer Experience (Nomination only) Sponsored by ACORD

This award recognises excellence in digital general insurance shopping, a hugely competitive landscape shifting at a rapid pace to meet dynamic consumer demands and preferences.

This category is not open for entries. The winner is selected by diligent appraisal using measureable criteria in user experience, functionality, and underlying strategy.

Commercial Lines Insurer of the Year (Nomination only)

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, and go forward to a UK broker vote which will decide on the winner/s.

Selection will be informed by company results and financial performance; the perspective of the investor community; progress on strategy; leadership and visibility in the market; as well as the view of service provided to brokers, as collected through the Insurance Times Broker Service Survey.

Direct Insurer of the Year (Nomination only)

This category is not open for entries. The winner/s will be selected by an industry-wide expert panel from a shortlist put together by the editorial team at Insurance Times.

Selection will be informed by company results and financial performance; quality of leadership, both at the executive and market-facing levels; quality of strategic thinking and execution; stand-out initiatives; and the view of service provided to brokers, as collected through the Insurance Times Broker Service Survey.

General Insurer of the Year (Nomination only) Sponsored by Enterprise

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, and go forward to a UK broker vote which will decide on the winner/s.

Selection is informed by company results and financial performance; the perspective of the investor community; progress on strategy; leadership and visibility in the market; and the view of service to brokers as collected through the Insurance Times Broker Service Survey.

Personal Lines Insurer of the Year (Nomination only) Sponsored by Carpenters

This category is not open for entries. A shortlist will be put together by Insurance Times in conjunction with a panel of expert industry analysts, and go forward to a UK broker vote which will decide on the winner/s.

Selection is informed by company results and financial performance; the perspective of the investor community; progress on strategy; leadership and visibility in the market; and the view of service to brokers, collected through the Insurance Times Broker Service Survey.