IT Awards 2017 Results

We are delighted to announce the winners for the Insurance Times Awards 2017. We would like to offer our congratulations to the below insurers, brokers, service providers and partners.

Business Partner of the Year
Auto Windscreens
AXA Insurance and Cunningham Lindsey
Broker Network
Close Brothers Premium Finance
Consumer Intelligence
Simply Business and Cunningham Lindsey

Winner: REG (UK)
The judges said… “A very successful start-up in compliance that is a treacherous area for any business.”

Claims Partner of the Year – General
Cunningham Lindsey, Sergon and Oriel
Direct Group
Crawford & Company and Ecclesiastical Insurance Group

Winner: rradar
The judges said… “A beautiful, customer-led approach to innovation.”

Claims Partner of the Year – Motor
4th Dimension Innovation (Motorcycle Theft Claims Investigation Scheme)
4th Dimension Innovation (Motorcycle Total Loss Avoidance Scheme)
Carrot Insurance
Plantec Assist

Winner: Carrot Insurance
The judges said… “Using data in an innovative way that really helps its driver customers and insurer partners.”

Commercial Lines Broker of the Year sponsored by Allianz
Alan Boswell Group
Be Wiser Insurance
Bollington Insurance Brokers
Direct Insurance London Market

Winner: Direct Insurance London Market
The judges said… “An entrepreneurial approach to technology that provided a real solution to fill a gap in the market.”


Customer Champion of the Year – Broker sponsored by Tokio Marine HCC
Healthy Pets Insurance
J E. Sills and Sons
Direct Group for Simple Landlords
Smart-Cover Insurance

Winner: Insurancewith
The judges said… “Insurance broking at its finest. Insurancewith has developed a product that solves an insurance problem for people that are, or have been, dealing with serious medical problems. By creating a unique 1-2-1 screening process, the broker has dramatically reduced the costs of travel insurance for customers with medical conditions. A truly ethical business, judges were enthralled by a passionate presentation and impressed by the customer feedback that had been given to the broker’s dedicated and empathetic staff.”

Customer Champion of the Year – Insurer sponsored by Auxillis
DAS UK Group
Kingsbridge Contractor Insurance
Sompo Canopius, Davies Group and Park Home Assist
Zurich Municipal, VIVID & Ninety

Winner: Zurich Municipal, VIVID & Ninety
The judges said… “An innovative approach to monitoring risk and preventing damage, aimed at the commercial market, designed for social housing, and transferable to landlords, councils and university housing.”
Diversity & Inclusion Excellence Award sponsored by Manchester Underwriting Management
Claims Consortium Group

Winner: Claims Consortium Group
The judges said… “This was very much a bottom up initiative, inspired by the chief executive’s own experience of struggling with dyslexia. Through their training academy the firm realised they were potentially rejecting candidates with different but potentially very useful capabilities. Having identified the benefits to the business what started as a one-off project has now become a way of life, with the firm aiming to becoming the British Dyslexia Association’s first Dyslexia Friendly workplace. Their commitment to diversity has helped drive strong commercial growth taking turnover to £46m in the last financial year and improved staff retention.”

Winner: Marsh
The judges said… “This recognises one of the biggest brokers in the market for their global commitment to turn diversity and inclusion into action. For the past four years this firm has actively secured a 50/50 gender split on graduate interns and pushed hard to ensure that LGBT employees feel able to be open about their sexuality by supporting Pride initiatives and internal Colleague Resource Groups. Honouring Marsh for the broker’s decision to lead the industry with its Diversity and Inclusion agenda, defining “inclusive” as one of the company’s global operating principles.”

Excellence in High Net Worth Broking sponsored by Home & Legacy
SPF Private Clients
Stackhouse Poland

Winner: Marsh
The judges said… “A proposition that had the safety and well-being of policyholders and their family at the centre, while also solving the many problems a HNW policyholder may face.”

Excellence in Motor Broking sponsored by Markerstudy Group
BGL Group
Brightside Group
Questor Insurance

Winner: BGL Group
The judges said… “A broker that is obsessed with delivering for their customers. BGL sees real value in how great customer service needs to be underpinned by data insights and digital expertise. By undergoing a complete digital transformation, and using the latest technologies, the broker has made it far simpler for their motor customers to do business with them. In a short period of time, the broker has impressively increased its net promoter scores and delivered more than 100 digital customer improvements. BGL has set the standard in motor broking excellence.”

Excellence in Claims Technology
Absolute Partnership
Shift Technology
Synectics Solutions
Virtus Validations

Highly Commended: Shift Technology

Winner: 360Globalnet
The judges said… “An end-to-end solution, which was more flexible and therefore more responsive than offerings by traditional claims technology providers.”

Excellence in Technology – Broker sponsored by TRiCE
BGL Group
Brightside Group
MCL Insurance Services
Post Office Money
Questor Insurance
Smart-Cover Insurance

Highly commended: Towergate

Winner: Questor Insurance
The judges said… “An impressive and thoughtful use of technology, on a limited budget.”
Excellence in Technology – Insurer
UK General Insurance

Winner: WPA
The judges said… “A stand-out system in a strong category built in-house, rather than using an external provider, with strong potential for wider application.”

Excellence in Technology – Service Provider
Adapt Ready
AIR Worldwide
CAPS Consortium
Charles Taylor InsureTech
Sequel Business Solutions

Winner: Adapt Ready
The judges said… “Adapt Ready’s AR-TECH won judges over because it is a new concept with a lot of potential – identifying exposures that otherwise would have not been possible to detect.”
Excellence in Training
Allianz Insurance
Claims Consortium Group
Covéa Insurance
HSB Engineering Insurance
NIG First Club
RSA Insurance Group

Winner: Aviva
The judges said… “This firm recognised that its employees would benefit from training in how to deal sympathetically with distressed claimants who had suffered a major loss. It also saw that its employees needed support and guidance after working with traumatised customers and brought in the experts, the Red Cross, to give them the benefit of their disaster relief experience.”

Excellence in Training – Broker
Be Wiser Insurance
BGL Group
Expert Insurance Group
Premier Guarantee
Questor Insurance

Highly commended: BGL Group

Winner: Be Wiser Insurance
The judges said… “This training programme made a real difference to its staff, aiding retention and providing employees with a debt free degree education.”
Independent Broker of the Year sponsored by Aviva
A-One Insurance Group
Alan Boswell Group
Be Wiser Insurance
Clear Insurance Management
Coversure Insurance Services Keighley
Questor insurance

Highly commended: Alan Boswell Group

Winner: Clear Insurance Management
The judges said… “Exceptionally clear direction and truly forward thinking; a realistic and innovative approach to doing business.”

Insurer Claims Initiative of the Year sponsored by Nationwide
Direct Commercial
HSB Engineering Insurance
Sompo Canopius, Davies Group and Park Home Assist
Vetsure Pet Insurance

Winner: Vetsure Pet Insurance
The judges said… “An innovative digital programme that streamlines the claims process and puts the policyholder at the centre of the process.”

Insurer Innovation of the Year sponsored by ACORD
AXA Insurance & Trov
Markel International
Vetsure Pet Insurance
Zurich Municipal, VIVID & Ninety

Highly commended: Vetsure Pet Insurance

Winner: Neos
The judges said… “A fully integrated internet of things programme that provides 24/7 coverage and support for policyholders and which has attracted investment and collaboration from major insurers.”

Customer Marketing Campaign of the Year
Bollington Insurance Brokers
Direct Group for Simple Landlords
Lancaster Insurance
MCL Insurance Services
Staveley Head
Sure Thing!
XL Catlin

Highly commended: Allianz

Winner: Sure Thing!
The judges said… “Impressive innovation using marketing partners to drive distribution.”
Industry Marketing Campaign of the Year
Broker Network
Crawford & Company

Highly commended: Travelers

Winner: Paymentshield
The judges said… “An imaginative way of highlighting the value of advice. A relatively low-cost campaign.”

MGA Initiative of the Year sponsored by WNS Assistance
Ascent Underwriting
Plum Underwriting
UK General Insurance

Winner: tifgroup
The judges said… “Medical risk rating innovation that has enabled people with serious medical conditions to secure affordable medical cover, at no additional risk.”

Personal Lines Broker of the Year sponsored by LexisNexis Risk Solutions
Agria Pet Insurance
Be Wiser Insurance
Brightside Group
First Central Insurance Management
Fresh Insurance Services Group
Lancaster Insurance
MCL Insurance Services

Highly commended: Lancaster Insurance

Winner: Fresh Insurance Services Group
The judges said… “In a hotly-contested category, Fresh Insurance Group stood out with impressive financial results from the previous 12 months, whilst operating in a very competitive market. Beating prior year profit by 30% is truly unique in UK broking over the past year driven by a 50% increase in policy count. This robust growth has been invested back into the company with a number of new roles being created and a brand new online quote and buy solution to help create a smoother customer experience.”

Schemes Broker of the Year sponsored by Ecclesiastical
Direct Insurance Group
Stanmore Insurance Brokers
Tattoo Insure

Winner: Stanmore Insurance Brokers
The judges said… “Operating in a competitive market, Stanmore managed to retain 94% of its clients and grew its book of business significantly. The business operates in partnership with its clients and has forged a series of third party relationships to truly help and assist their customers. The judges were impressed by the passion of the presentation and how the broker uses blogs and online content to provide a consultation on risk to their clients.”


Nominated categories
Commercial Lines Insurer of the Year
Direct Line Group

Winner: Aviva

Direct Insurer of the Year sponsored by LexisNexis Risk Solutions
Direct Line Group

Winner: Admiral

General Insurer of the Year sponsored by Enterprise Rent-A-Car
Direct Line Group

Winner: Aviva
Personal Lines Insurer of the Year sponsored by Carpenters
Direct Line Group
NFU Mutual

Winner: Covéa

Insurer CEO’s CEO of the Year sponsored by IDEX Consulting
Bronek Masojada, Hiscox
Colm Holmes, Aviva
David Stevens, Admiral
Paul Geddes, Direct Line Group
William Stovin, Markel

Winner: Bronek Masojada, Hiscox

Broker CEO’s CEO of the Year sponsored by RSA
Dominic Burke, JLT
Gary Hoffman, Hastings
Mark Cliff, Brightside
Mark Weil, Marsh
Peter Blanc, Aston Scott

Winner: Peter Blanc, Aston Scott

Best Digital Customer Experience sponsored by ACORD

Winner: Aviva
Insurance Times’ Newsmaker of the Year sponsored by Asta
Davies acquisition spree
The Insurance Times Industry Achiever sponsored by The Ardonagh Group

Steve McGill