Winners

Congratulations to all our winners.

Best Digital Customer Experience

Finalists:
AA Insurance
Churchill
One Call Insurance
Gold: AA Insurance

Sponsored by

ACORD, the global standards-setting body for the insurance industry conducts an annual study of UK personal lines carrier, broker and aggregator websites and uses a proprietary methodology to evaluate their functionality, user experience and underlying strategy.

Broker CEO’s CEO of the Year

Finalists:
James Blackham – By Miles
Mike Bruce – GRP
David Howden – Howden Group Holdings
Simon Matson – Gallagher
David Ross – Ardonagh Group
Winner: David Howden – Howden Group Holdings

Sponsored by

This award seeks to recognise and celebrate a stand-out CEO. The shortlist was put together by Insurance Times and the winner was voted for by the chief executives of the largest brokers in the UK.

Business Partner of the Year

Finalists:
Acturis with Zurich Insurance
DWF Law LLP
Ninety
PremFina
Gold: Acturis with Zurich Insurance
The judges said: Acturis really helped improve the e-trade proposition of Zurich, greatly benefiting those who e-trade with them. Two businesses truly working well together.

Claims Partner of the Year

Finalists:
Gallagher Bassett
Goodlord & DAS UK Group
Kindertons Accident Management
QuestGates
SBS
Gold: Goodlord & DAS UK Group
The judges said: This entry was very topical; they developed a new LEI policy very quickly, with fantastic customer outcomes and great data before and after. They also set up a mediation process to handle backlogs with efficiency and webinars for agents to deliver information. Very proactive.
Silver: SBS
Bronze: QuestGates

Commercial Lines Broker of the Year

Finalists:
Addingstone Insurance Solutions Ltd
Bollington Insurance Brokers
Clear Insurance Management
Ethos Broking
FSB Insurance Service
Global Risk Partners

Sponsored by

Gold: Bollington Insurance Broker
The judges said: A strong acquisition performance and the way the business has supported its local community is truly impressive and something that’s been particularly important this year.
Silver: Clear Insurance Management
Bronze: Ethos Broking

Commercial Lines Insurer of the Year

Finalists:
Allianz Insurance
Aviva
Covéa Insurance
Markel UK
QBE
Winner: Markel UK
This award recognises the best insurer performance in UK general insurance commercial lines. The shortlist was put together by Insurance Times in conjunction with a panel of industry experts and then went forward to a UK broker vote.

Customer Champion of the Year – Broker

Finalists:
AllClear Insurance Services
Carrot Insurance
Club Insure & NDML
FSB Insurance
Lockyers

Sponsored by

Gold: Club Insure & NDML
The judges said: The fact they were working to support an entire industry rather than one client made this a truly outstanding entry that captured our attention. Their approach was wider than we would expect from them as a broker.
Silver: Lockyers
Bronze: AllClear Insurance Services

Customer Champion of the Year – Insurer

Finalists:
Ageas Insurance
Aviva
Direct Commercial Limited
iFarm Underwriting
Markel UK
Zurich Insurance
Gold: Markel UK
The judges said: This was a huge campaign, rapidly put together, to help brokers advise clients how to best deal with Covid. They went well beyond insurance advice, helping brokers to provide broader business advice to SMEs on surviving the pandemic.

Silver: Ageas Insurance

Bronze: Zurich Insurance

Direct to Consumer Business of the Year

Finalists:
Admiral Group
Direct Line Group
Simply Business
Gold: Admiral Group
This award recognises a stand-out B2C business operating in the UK general insurance market. The shortlist was put together by the editorial team at Insurance Times and the winner was selected by an industry-wide expert panel.

Diversity & Inclusion Excellence Award

Finalists:
Bupa
FSB Insurance Services
Travelers Europe
Zurich Insurance
Gold: Bupa
The judges said: Good to see mental health, which is such an important issue, being made a priority. Bupa actively encouraging claims is something quite unique, and shows they have their customers’ best interests at heart.

Excellence in Professional Development

Finalists:
Aviva
Bravo Group
Concirrus
Direct Commercial Limited
Gold: Aviva
The judges said: An impressive programme that offered brokers something at all levels. Directly involving mentors from other organisations in the initiative made for a stand-out winner.

Excellence in Technology

Finalists:
BLM
C-Quence
PremFina
Tempcover
Gold: PremFina
The judges said: An impressive on-demand insurance solution for cash strapped customers, that is also white labelled. The winner is innovating in the customer space of payment solutions, as well as supporting vulnerable customers during the pandemic.

Excellence in Technology – Claims

Finalists:
Ageas Insurance
Claim Technology
Davies Group
FloodFlash
RightIndem
SBS
VisionTrack
Gold: Ageas Insurance
The judges said: A very impressive claims technology solution, using AI to the maximum benefit of customers. The solution helps a wide range of customers in a highly innovative way.
Silver: SBS
Bronze: FloodFlash

Excellence in Technology – Service Provider

Finalists:
Acturis
Arbitrate
Automated Insurance Solutions and DAC Beachcroft
CDL
Digi2L (A Rightpath brand)
Keoghs, A Davies Business
Solera Audatex
Gold: Solera Audatex
The judges said: An impressive delivery of much-needed efficiency savings in the claims market. An area of the industry where efficiency is sorely needed.
Silver: CDL
Bronze: Automated Insurance Solutions and DAC Beachcroft

General Insurer of the Year

Finalists:
Allianz Insurance
Aviva
AXA
Covéa Insurance
Gold: Aviva
This award recognises the best UK insurer that covers both personal and commercial lines in UK general insurance. The shortlist was put together by Insurance Times in conjunction with a panel of expert industry analysts and then went forward to a UK broker vote.

Independent Broker of the Year

Finalists:
Bollington Insurance Brokers
Clear Insurance Management
Club Insure & NDML
Global Risk Partners
Romero Insurance Brokers

Sponsored by

Gold: Romero Insurance Brokers
The judges said: Standing out as a truly independent broker, Romero clearly understand that investing in employee happiness results in better customer retention, and they demonstrated a deeper understanding of looking after their own people.
Silver: Bollington Insurance Brokers

The Insurance Times Industry Achiever Award

Winner: David Stevens, CEO, Admiral Group
This award recognises an inspirational and boundary pushing individual and lies within the gift of Insurance Times. 
Newsquest Specialist Media’s Managing Director, Tim Potter, said: As a team we spent a lot of time considering who should win this very special award, taking soundings from our contacts across the broker and insurer market.

This year’s winner has led his company through a tough year with skill and a fair-minded determination that has enabled him to reward both policyholders and his own employees.

The insurer he leads acted quickly to share the benefits of lower claims during the first lockdown by paying all motor clients a £25 refund, leading to a big increase in brand satisfaction. And, on retiring from the firm he co-founded 30 years ago, he said a massive thank you to his staff with a £10m payout, giving employees £1,000 each.

Insurer CEO’s CEO of the Year

Finalists:
Geoff Carter – Sabre
Tulsi Naidu – Zurich UK
Richard Pryce – QBE
James Reader – Covéa Insurance
William Stovin – Markel International
Winner: Geoff Carter – Sabre Insurance
This award seeks to recognise a stand-out CEO. The shortlist was put together by Insurance Times and the winner was voted for by the chief executives of the largest insurers in the UK, charged with the task of choosing their ‘first amongst equals’ – the CEO they most admire in UKGI.

Insurer Innovation of the Year

Finalists:
AXA XL
CFC Underwriting
Collective Benefits
DASA
Direct Commercial Limited
Markel UK
World Wide Internet Insurance Services

Sponsored by

Gold: Collective Benefits
The judges said: A relevant and valuable solution for an important market. It’s great to see a small team doing good things and getting rewarded for it. It has the agility and innovation that is very ‘of the moment’.
Silver: Markel UK
Bronze: CFC Underwriting

Marketing Campaign of the Year – B2B

Finalists:
AXA Insurance
Direct Commercial Ltd
Markel UK
Paymentshield

Gold: Paymentshield
The judges said: This was a very professional campaign which benefitted from a lot of thought and effort. Results were impressive and reflected a strong use of media and technology.
Silver: LV=
Bronze: Aviva

Marketing Campaign of the Year – B2C

Finalists:
Avanti Travel Insurance
BGL Group
Ripe Thinking
Tempcover
Gold: Tempcover
The judges said: This highly successful campaign was based on an extremely sophisticated and complex use of data, targeting a large number of customer and non-customer segments with insightful and relevant messages.
Silver: Ripe Thinking

MGA Initiative of the Year

Finalists:
CFC Underwriting
Collective Benefits
C-Quence
FloodFlash
iFarm Underwriting
iprism Underwriting
PIUA

Gold: FloodFlash
The judges said: Innovative use of parametric insurance to ensure commercial clients receive rapid payouts by using sensors to trigger claims. Particularly impressive was the fact that FloodFlash already has a network of 150 brokers targeting the market with the product.
Silver: CFC Underwriting
Bronze: C-Quence

Personal Lines Broker of the Year

Finalists:
Atlanta
Carrot Insurance
Ripe Thinking
Staysure
World Wide Internet Insurance Services

Gold: Ripe Thinking
The judges said: Offered a fresh look at how insurance could be done in a more flexible and innovative way, showing the way forward to applying the same strategy to other niches in the future.
Silver: Staysure

Personal Lines Insurer of the Year

Finalists:
AXA
Chubb
Covéa Insurance
Hiscox
Sabre Insurance

Sponsored by

Gold: AXA
This award recognises the top UK insurer covering personal lines in UK general insurance. The shortlist was put together by Insurance Times in conjunction with a panel of industry experts and then went forward to a UK broker vote.