ACORD conducts an annual study of UK personal lines carrier, broker, and aggregator websites where it uses a proprietary methodology to evaluate their functionality, user experience, and underlying strategy.
Broker CEO’s CEO of the Year
Peter Blanc, Aston Lark
Alan Keating, Granite/Acorn Insurance
Carl Shuker, A-Plan
Colin Thompson, Nexus Underwriting Management
Winner: Peter Blanc, Aston Lark
The winner was decided by an industry-wide vote.
Business Partner of the Year
Audatex and Markerstudy Insurance Services
Close Brothers Premium Finance in partnership with Ardonagh Group
Confused.com and iovation, a TransUnion Company
Gold: Close Brothers Premium Finance in partnership with Ardonagh Group The Judges said: A very impressive partnership that was unique and solved a significant and important challenge.
Bronze: Confused.com and iovation, a TransUnion Company
Claims Broker of the Year
Winner: McCarron Coates The judges said: The creation of a ‘wise van man’ campaign, coupled with their deep understanding of the transportation market enabled Amazon to reduce rental van repair costs by over 30%.
Claims Partner of the Year
Claims Consortium Group
DAC Beachcroft in collaboration with InterEurope
L&G, Geobear and Sedgwick International UK
Gold: L&G, Geobear and Sedgwick International UK The judges said: A partnership delivering a game changing solution to speeding up subsidence claim life cycles, reducing average claim time from 18 months to six months.
Silver: DAC Beachcroft in collaboration with InterEurope
Gold: Darwin Clayton (UK) Ltd The judges said: This has been a transformational year for the winner, launching three new scheme products and improving staff retention, so they can compete with the broker consolidators.
Gold: Ascend Broking Group The judges said: The winner is speeding up the claims reporting process through a suite of technology solutions, bringing claims reporting times down from an industry average of 30 day to five minutes.
Silver: Booking Protect
Customer Champion of the Year – Insurer
Winner: Policy Expert The judges said: This was a very focused and customer-centric offering. It demonstrated strong delivery on the initiatives that mattered. A company to watch for the future.
Cyber Product of the Year
Gold: Hiscox The judges said: The winner demonstrated a high level of expertise and understanding of cyber risks. Particularly impressive was their work with GCHQ and how they have future proofed their policy as cyber risks continue to evolve.
Digital Media Campaign of the Year
Gold: LV= The judges said: LV= used a combination of established and innovative channels and the judges were particularly impressed by out-of-home advertising specifically targeting EV drivers by means of automatic number plate recognition.
Direct Insurer of the Year
Gold: Direct Line The judges said: The winner impressed with their dedication to customer service and steadfast commitment to doing right by the customer. Coupling this with a strong financial performance and sustainable underwriting profitability ensured they stood out from the crowd.
Diversity & Inclusion Excellence Award
Claims Consortium Group, Valentis and MGAA
Crawford & Company
Gold: Crawford & Company The Judges said: Tackling diversity and inclusion in a difficult sector, Crawford & Co was the standout entry in this category.
Excellence in Professional Development
Be Wiser Insurance
Bionic Financial Services
Club Insure & NDML
Hayes Parsons Insurance Brokers
Towergate Insurance Brokers
Gold: Club Insure & NDML The judges said: This is a small business committed to undertaking serious training. We felt their passion and enthusiasm – they walked the walk and talked the talk.
Gold: RSA Insurance The judges said: impressive use of artificial intelligence to make things better, giving help to vulnerable customers and using feedback to regularly improve their offering.
Silver: Policy Expert
Excellence in Technology – Claims
Collision Management Systems
Gold: Aqualytics The judges said: a cool product – honest, clear and knows the market. We need something like this in our businesses.
Silver: Davies Group
Excellence in Technology – Service Provider
INSTANDA, Deloitte Digital & AXA XL
Loqate, a GBG solution
Gold: WhenFresh The judges said: the winner impressed with their clear business model. They love what they do and aren’t afraid to go in a different direction.
Fleet Product of the Year
Gold: Allianz The judges said: The winner impressed with their solid product features, knowledge of broker concerns and long-term relationships. The technological innovation offered to customers both now and in the future was equally stand-out.
General Insurer of the Year
Direct Line Group (including NIG)
Gold: Aviva This award was decided by a combination of broker vote and the five star broker service ratings.
Gold: Covéa Insurance The judges said: the winner demonstrated a clear focus on customer needs and backed up their product with extensive metrics. Judges were also impressed with the annual review conducted to assess and improve the process.
Independent Broker of the Year
Ascend Broking Group
BHIB Insurance Brokers
Clear Insurance Management
Hayes Parsons Insurance Brokers
Romero Insurance Brokers
Gold: Romero Insurance Brokers The judges said: Great focus on customers, strong on staff well-being and diversity – a deserving winner.
Gold: Paymentshield The judges said: A simple, single-minded campaign encouraging brokers to do the right thing by their clients and “Always Ask” about their home insurance. Executed entirely in-house and on a tight budget, but a modern, well-crafted and highly distinctive campaign.
Gold: Aviva The judges said: Aviva boldly decided to grasp one of the biggest nettles in the B2C market, and tackled it head-on with a big, multi-faceted and impactful campaign. Each of the TV commercials powerfully delivers a strong and simple message.
Gold: Commercial Express The judges said: An initiative with clear benefits to the broker, making learning fun for their clients..
Silver: Geo Specialty
Bronze: Manchester Underwriting Management
Personal Lines Broker of the Year
Brightside Insurance Services
Reis Motorsport Insurance
The Home Insurer
Gold: Ripe Thinking The judges said: Good product innovation and use of data, an impressive business.
Personal Lines Insurer of the Year
Gold: Hiscox This award was decided by a combination of broker vote and the five star broker service ratings.
Schemes Broker of the Year
BHIB Insurance Brokers
Darwin Clayton (UK) Ltd
The Insurance Factory
Winner: Darwin Clayton (UK) Ltd The judges said: The Winner created an all in one product for the facilities management sector, reflecting the increased complexity of the specialist market the broker serves.
The Insurance Times Industry Achiever Award
This award recognises an inspirational and boundary-pushing individual who has really made a difference and lies within the gift of Insurance Times.