Winners

Congratulations to all our winners.

Best Digital Customer Experience

Finalists:
Aviva
AXA
LV=
Joint winner: Aviva
Joint winner: LV=

ACORD conducts an annual study of UK personal lines carrier, broker, and aggregator websites where it uses a proprietary methodology to evaluate their functionality, user experience, and underlying strategy.

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Broker CEO’s CEO of the Year

Finalists:
Peter Blanc, Aston Lark
Alan Keating, Granite/Acorn Insurance
Carl Shuker, A-Plan
Colin Thompson, Nexus Underwriting Management
Winner: Peter Blanc, Aston Lark

The winner was decided by an industry-wide vote.

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Business Partner of the Year

Finalists:
Acturis
Audatex and Markerstudy Insurance Services
Close Brothers Premium Finance in partnership with Ardonagh Group
EDAM Group
IDEX Consulting
Confused.com and iovation, a TransUnion Company
Xceedance
Gold: Close Brothers Premium Finance in partnership with Ardonagh Group
The Judges said: A very impressive partnership that was unique and solved a significant and important challenge.
Silver: Xceedance
Bronze: Confused.com and iovation, a TransUnion Company

Claims Broker of the Year

Finalists:
McCarron Coates
Smart Sure
Winner: McCarron Coates
The judges said: The creation of a ‘wise van man’ campaign, coupled with their deep understanding of the transportation market enabled Amazon to reduce rental van repair costs by over 30%.

Claims Partner of the Year

Finalists:
Claims Consortium Group
DAC Beachcroft in collaboration with InterEurope
L&G, Geobear and Sedgwick International UK
QuestGates
rradar
Gold: L&G, Geobear and Sedgwick International UK
The judges said: A partnership delivering a game changing solution to speeding up subsidence claim life cycles, reducing average claim time from 18 months to six months.
Silver: DAC Beachcroft in collaboration with InterEurope
Bronze: rradar

Commercial Lines Broker of the Year

Finalists:
Ascend Broking Group
Brightside Insurance Services
Clear Insurance Management
Darwin Clayton (UK) Ltd
Erskine Murray
McCarron Coates
Towergate Insurance Brokers
Gold: Darwin Clayton (UK) Ltd
The judges said: This has been a transformational year for the winner, launching three new scheme products and improving staff retention, so they can compete with the broker consolidators.
Silver: McCarron Coates
Bronze: Erskine Murray

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Commercial Lines Insurer of the Year

Finalists:
Allianz
Aviva
Covéa Insurance
Markel
QBE
Winner: Allianz
This award was decided by a combination of broker vote and the five star broker service ratings.

Customer Champion of the Year – Broker

Finalists:
Finance
AllClear
Ascend Broking Group
Booking Protect
Cuvva
Smart Sure
Gold: Ascend Broking Group
The judges said: The winner is speeding up the claims reporting process through a suite of technology solutions, bringing claims reporting times down from an industry average of 30 day to five minutes.
Silver: Booking Protect
Bronze: AllClear

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Customer Champion of the Year – Insurer

Finalists:
Aviva
Co-op Insurance
Oak Underwriting
Policy Expert
VitalityHealth
Winner: Policy Expert
The judges said: This was a very focused and customer-centric offering. It demonstrated strong delivery on the initiatives that mattered. A company to watch for the future.

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Cyber Product of the Year

Finalists:
Aviva
AXA
Chubb
Covéa Insurance
Hiscox
Gold: Hiscox
The judges said: The winner demonstrated a high level of expertise and understanding of cyber risks. Particularly impressive was their work with GCHQ and how they have future proofed their policy as cyber risks continue to evolve.

Digital Media Campaign of the Year

Finalists:
Broker Network
LV=
Gold: LV=
The judges said: LV= used a combination of established and innovative channels and the judges were particularly impressed by out-of-home advertising specifically targeting EV drivers by means of automatic number plate recognition.

Direct Insurer of the Year

Finalists:
Admiral
Direct Line
esure
LV=
Gold: Direct Line
The judges said: The winner impressed with their dedication to customer service and steadfast commitment to doing right by the customer. Coupling this with a strong financial performance and sustainable underwriting profitability ensured they stood out from the crowd.

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Diversity & Inclusion Excellence Award

Finalists:
Aviva
Claims Consortium Group, Valentis and MGAA
Crawford & Company
Lockyers
PremFina
Gold: Crawford & Company
The Judges said: Tackling diversity and inclusion in a difficult sector, Crawford & Co was the standout entry in this category.

Excellence in Professional Development

Finalists:
Aviva
Be Wiser Insurance
Bionic Financial Services
Club Insure & NDML
Commercial Express
Hayes Parsons Insurance Brokers
Towergate Insurance Brokers
Gold: Club Insure & NDML
The judges said: This is a small business committed to undertaking serious training. We felt their passion and enthusiasm – they walked the walk and talked the talk.
Silver: Aviva
Bronze: Bionic Financial Services

Excellence in Technology

Finalists:
Avantia
Aviva
Be Wiser Insurance
Paymentshield
Policy Expert
RSA Insurance
Gold: RSA Insurance
The judges said: impressive use of artificial intelligence to make things better, giving help to vulnerable customers and using feedback to regularly improve their offering.
Silver: Policy Expert
Bronze: Avantia

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Excellence in Technology – Claims

Finalists:
Aqualytics UK
Collision Management Systems
Coplus
Cover Genius
Davies Group
RightIndem
VisionTrack
Gold: Aqualytics
The judges said: a cool product – honest, clear and knows the market. We need something like this in our businesses.
Silver: Davies Group
Bronze: VisionTrack

Excellence in Technology – Service Provider

Finalists:
Adapt Ready
Albany Group
Blocksure
Cytora
INSTANDA, Deloitte Digital & AXA XL
Loqate, a GBG solution
WhenFresh
Gold: WhenFresh
The judges said: the winner impressed with their clear business model. They love what they do and aren’t afraid to go in a different direction.
Silver: Cytora
Bronze: Blocksure

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Fleet Product of the Year

Finalists:
Allianz
Aviva
Covéa Insurance
QBE
Gold: Allianz
The judges said: The winner impressed with their solid product features, knowledge of broker concerns and long-term relationships. The technological innovation offered to customers both now and in the future was equally stand-out.

General Insurer of the Year

Finalists:
Allianz
Aviva
Direct Line Group (including NIG)
Gold: Aviva
This award was decided by a combination of broker vote and the five star broker service ratings.

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High Net Worth Product of the Year

Finalists:
AIG
Chubb
Covéa Insurance
Ecclesiastical
Hiscox
Gold: Covéa Insurance
The judges said: the winner demonstrated a clear focus on customer needs and backed up their product with extensive metrics. Judges were also impressed with the annual review conducted to assess and improve the process.

Independent Broker of the Year

Finalists:
Ascend Broking Group
BHIB Insurance Brokers
Clear Insurance Management
Hayes Parsons Insurance Brokers
Konsileo
Romero Insurance Brokers
Texel Finance
Gold: Romero Insurance Brokers
The judges said: Great focus on customers, strong on staff well-being and diversity – a deserving winner.
Silver: Texel Finance Limited
Bronze: Ascend Broking Group

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Insurer CEO’s CEO of the Year

Finalists:
Geoff Carter, Sabre
Jon Dye, Allianz
Colm Holmes, Aviva
Bronek Masojada, Hiscox
Tulsi Naidu, Zurich
Winner: Jon Dye, Allianz
The winner was decided by an industry-wide vote

Insurer Innovation of the Year

Finalists:
Avantia
Pen Underwriting
Uinsure
Vetsure Pet Insurance
Gold: Vetsure Pet Insurance
The judges said: A common sense contemporary business model delivering a better customer experience.

Insurer Innovation of the Year - Product

Finalists:
Aviva
Bupa
Flock
LV=
Zurich Insurance
Gold: LV=
The judges said: With its electric car insurance product, LV= is taking a leading position in a market with huge growth potential, offering a simple yet comprehensive product.
Silver: Bupa
Bronze: Flock

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Legal Business Partner of the Year

Finalists:
Browne Jacobson LLP
Crawford & Company
DWF Law LLP
rradar
Gold: DWF Law LLP
The judges said: Innovative use of data and analytics to expose the growing threat of fraud. The winning solution provides significant benefits to insurer partners.

Marketing Campaign of the Year – B2B

Finalists:
Ageas
Aviva
Beazley
LV=
Markel
Paymentshield
Gold: Paymentshield
The judges said: A simple, single-minded campaign encouraging brokers to do the right thing by their clients and “Always Ask” about their home insurance. Executed entirely in-house and on a tight budget, but a modern, well-crafted and highly distinctive campaign.
Silver: LV=
Bronze: Aviva

Marketing Campaign of the Year – B2C

Finalists:
Aviva
DWF Law LLP
Lancaster Insurance
LV=
Saga Services
Staysure
Gold: Aviva
The judges said: Aviva boldly decided to grasp one of the biggest nettles in the B2C market, and tackled it head-on with a big, multi-faceted and impactful campaign. Each of the TV commercials powerfully delivers a strong and simple message.
Silver: LV=
Bronze: Saga Services

MGA Initiative of the Year

Finalists:
ARAG
Commercial Express
Geo Specialty
Manchester Underwriting Management
Pukka Insure
Q Underwriting
Gold: Commercial Express
The judges said: An initiative with clear benefits to the broker, making learning fun for their clients..
Silver: Geo Specialty
Bronze: Manchester Underwriting Management

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Personal Lines Broker of the Year

Finalists:
Brightside Insurance Services
Cuvva
Reis Motorsport Insurance
Ripe Thinking
Saga Services
Staysure
The Home Insurer
Gold: Ripe Thinking
The judges said: Good product innovation and use of data, an impressive business.
Silver: Staysure
Bronze: Cuvva

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Personal Lines Insurer of the Year

Finalists:
Aviva
AXA
Chubb
Covéa Insurance
Hiscox
Gold: Hiscox
This award was decided by a combination of broker vote and the five star broker service ratings.

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Schemes Broker of the Year

Finalists:
BHIB Insurance Brokers
Darwin Clayton (UK) Ltd
The Insurance Factory
Winner: Darwin Clayton (UK) Ltd
The judges said: The Winner created an all in one product for the facilities management sector, reflecting the increased complexity of the specialist market the broker serves.

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The Insurance Times Industry Achiever Award

This award recognises an inspirational and boundary-pushing individual who has really made a difference and lies within the gift of Insurance Times.

Winner: John Lincoln, Compass