Introducing the 2019 Claims Excellence Awards judging panel
Katrina Beckwith, Director of Business Development, Optal
Katrina has over 25 years experience working with companies to deliver seismic industry shifts in payment innovation across both consumer and business channels. She has been at the forefront of new innovations such as cross border electronic payments, prepaid cards, cash replacement strategies and e-commerce using the internet. In the earlier years, Katrina was involved in bringing electronic funds services to Eastern European banks following the opening of borders in 1989.
As Head of Business Development at Optal, Katrina has been working closely with insurers to innovate business to business payments by helping them to replace cheques with virtual cards, speed up payments to suppliers, reduce costs associated with legacy payment methods, and turn settlement into a profit by uncovering and eliminating inefficiencies.
David Bonehill, UK Claims Director, Ecclesiastical. ACII, Chartered Insurer
David has over 30 years’ experience working in insurance claims and has responsibility for setting strategy and philosophy, with the aim of delivering unsurpassed levels of Customer Service and technical standards in support of Group business objectives.
David sits on the BIBA Claims Working Group, ABI PL Committee, is a member of the Insurance Post Claims Network and is the immediate past chair of the CII Claims Faculty (Society for Claims Professionals).
In 2018, David was recognised for his contributions to the profession, receiving the coveted Insurance Post Achievement Award, sponsored by the CII.
Hannah Dixon, senior vendor manager, UK & Chubb Global Markets
Hannah joined Chubb in December 2016 and is responsible for leading the UKI Claims Vendor Management Team. Hannah’s remit extends to delegated claims management and oversight of claims suppliers, MGAs and corporate clients handling claims on behalf of Chubb across all lines of business in the Lloyd’s and composite markets.
Prior to joining Chubb, Hannah spent 10 years with Covea Insurance in a variety of Operational, Client and Supplier Management roles. During this time Hannah played a pivotal role in leading the Commercial Claims Department to achieve Institute of Customer Service ( ICS ) accreditation.
As an accomplished presenter, Hannah is often involved in various conferences and industry forums, most recently presenting at the I Love Claims Conference on the importance of culture and engaging teams; a subject she feels very passionately about.
Hannah has recently been appointed as a Board member for Insurance United Against Dementia ( IUAD ). She is Chair of the Charity Committee for Chubb, Europe and the Deputy Chair of the Lloyd’s Market Association ( LMA ) Young Professionals Group.
Marie Emslie, head of business insurance – claims, Travelers
Marie has 25 years’ experience in the insurance industry mainly in the claims environment. She started out in underwriting and moved to claims early in her career. She joined Travelers, then St Pauls, in 2003 as a Claims Handler. Through commitment she has progressed her career and enjoyed a number of leadership roles during her 15 years with Travelers.
Marie is now the Head of Business Insurance for property, motor and liability claims. She is responsible for the strategic direction of claims to ensure Travelers deliver the absolute best service to their customers and meet the company’s vision of delivering profitable growth while helping their customers to embrace risk positively.
James Gilmour, head of claims, Simply Business
James Gilmour is Head Of Claims at Simply Business the online sme and landlord insurance broker with half a million customers. James has organised the claims data to sit alongside policy data so that his colleagues can self-serve performance reports, he agrees profitability with the panel of 23 insurer brands and is currently incorporating this into Simply Business’ lifetime value model. James is responsible for ensuring all customers get a consistent and clear claims experience. Operational improvements and reducing settlement times are supported through csat feedback with recent initiatives targeted specifically at improving customer communications through all channels.
James is a Chartered Insurance Broker, manages the quality assurance team and is a member of the Northampton management team. He joined Simply Business in 2007, having previously worked in the commercial, broker and product teams.
Dave Greaves, Head of SME, QBE
As Head of SME, Dave Greaves manages QBE’s commercial SME business across property, casualty, motor and specialist lines.
He manages a team of 90 people based in QBE’s SME centre of excellence in Stafford.
Dave joined QBE in 2012 from 10 years at RSA. In quite a short space of time he has successfully transformed the SME business from traditional trading to a sophisticated full-cycle e-trade operation across multiple distribution platforms, including QBE’s FastFlow extranet, Acturis, Applied, SSP and Open GI.
Dave is a self-motivated, enthusiastic leader with strong communication and business skills and an open-minded inclusive management style. His approach and experience, coupled with his strength of character, are key to him driving the business forward for profitable growth.
Outside of insurance Dave is a keen cyclist and mountain biker.
Fleur Lewis, head of fraud, GoCompare
Fleur is an experienced Fraud and Financial Crime professional with over 15 years’ experience in the insurance and financial services industry. She has a passion for implementing anti-fraud measures and is leading the way in the PCW market with the fight against fraud.
Fleur has achieved numerous fraud and financial crime qualifications along with extensive experience in designing and implementing fraud frameworks across multiple products and delivery channels. Fleur strives hard to encourage collaboration across the industry and has more recently in her role as Head of Fraud for GoCompare, has developed and introduced point of quote fraud capabilities to the insurance comparison market.
Fleur is proud to support the Insurance Times and has also held a seat at the Fraud Charter for the past 2 years.
Steve Molloy, Commercial Director, AX Automotive
Steve is the Commercial Director at AX Automotive, formerly Accident Exchange Ltd and is responsible for developing their claims and digital service offering in the UK motor insurer and broker markets.
Prior to joining AX, Steve has worked at a senior level across the motor insurer supply chain and claims community, for companies such as Endsleigh, AI Claims, Antony Hodari and Coplus. ‘Working for over 20 years in the UK insurance claims space, with both insurers and brokers, has given me a unique insight into every aspect and angle of a customer’s motor claim.This is another exciting opportunity for me to learn about the diverse and innovative customer focussed approaches within our market this year’.
Lee Riley, CEO, ALPS
Lee works closely with clients across the industry to understand their business challenges and deliver solutions for their strategic goals. He has an extensive knowledge of innovation within the sector and industry trends – believing that to be successful, today’s businesses must understand the profiles of their customer, and create products and services to suit a diverse range of needs.
He has more than 20 years of senior management and business process experience, and has a track record of delivering significant improvements in client operational efficiency and financial performance. During his time at ALPS Lee has played a key role in winning substantial pieces of business; including successfully negotiating contracts with insurers, networks and brokers.
Lee is a great advocate of continual staff development and training, leading ALPS to numerous industry awards, which reinforce Lee’s passion and drive for staff growth and improvement, and complement his teach not tell philosophy.
Donna Scully, Director, Carpenters Group
Donna is a Director in Carpenters Group, having worked for various law firms in London before joining in 1997 and setting up its specialist Personal Injury department. She was Chair of MASS from 2010-12. During her term, she was closely involved in the formation of AskCUE PI and the implementation of the LASPO legislation.
Donna has held a seat on the Insurance Times’ Fraud Charter since its launch in 2010, is a member of the editorial board for Modern Insurance Magazine and she received the Outstanding Achievement award at the 2014 Personal Injury Awards. In 2016 and 2018, Insurance Business UK named her as one of the insurance industry’s Women of Influence. In September 2018, Donna jointly won the Insurance Post Social Media Influencer Award.
Garry Simmons – Head of High Net Worth and Commercial Claims, Covéa Insurance
Garry was appointed to the role of Head of High Net Worth & Commercial Claims at Covéa Insurance in December 2015. In addition to having operational and technical responsibility for the HNW and commercial property claims teams, he also manages a number of centralised functions including Audit, Complaints, Supply Chain and Claims Relationship & Development teams.
Prior to this Garry was an Associate Director – Head of Claims at Sterling Insurance Group, a role he had held since 2006. Garry has worked in the insurance industry for 30 years, having previously held senior claims positions at Albion Insurance.
Garry is an accredited counter-fraud specialist and has represented Sterling & Covéa Insurance on both the ABI’s Property Committee and Insurance Times Fraud Charter.
Mark Turner, Chief Commercial Officer, WNS Assistance
Mark joined the original Town & Country Assistance business in 1997, acquired by WNSA in 2003. Following a number of operational, account management and new business roles, Mark is now responsible for commercial strategy incorporating sales, marketing, account management and product development.