Introducing the 2018 Claims Excellence Awards judging panel
Martin Ashfield, Claims Technical Director, AXA Insurance
Martin joined the insurance industry in 1986 and has covered a variety of roles across most business classes including operational claims handling, project management, operational management and strategic planning and is currently responsible for Technical Claims within Operational areas across Motor and Property classes.
Martin has worked on various ABI initiatives and Working Groups around issues and responses to Surge events, and other property related topics and is a regular speaker and contributor at Claims Conferences.
Martin is an Advisory Board member with IDAB, working with the MIB on associated database and controlled initiatives. He is also a member of the CII Claims Faculty Board advising on Strategy and supporting them in their goal of providing development for members. He is also President of the Bolton CII Council.
Outside of work, Martin can usually be found doing some sport, either cycling or cricket, though these days the cricket is more limited to coaching rather than playing!
Katrina Beckwith, Head of Business Development, Optal
Katrina has over 25 years experience in working with companies to deliver seismic industry shifts in payment innovation across both consumer and business channels. She has been at the forefront of new innovations such as cross border electronic payments, prepaid cards, cash replacement strategies and e-commerce using the internet. In the earlier years, Katrina was involved in bringing electronic funds services to Eastern European banks following the opening of borders in 1989.
In her current role as Head of Business Development at Optal, Katrina is working closely with global insurance companies to deliver innovation in business to business payments by helping them to reduce costs and turn settlement into a profit by uncovering and eliminating inefficiencies.
David Bonehill, UK Claims Director, Ecclesiastical. ACII, Chartered Insurer
David has over 30 years’ experience working in insurance claims having worked for CU, CGU, Norwich Union and Chubb. In 2006 he joined Ecclesiastical and has responsibility for leading the UK Claims function, setting strategy and philosophy in partnership with key stakeholders, with the aim of delivering unsurpassed levels of Customer Service and technical standards in support of Group business objectives.
David sits on the CII Claims Faculty Board, BIBA Claims Committee, ABI PL Committee and Post Magazine Advisory Board.
Alison Gamble BA (Hons) Dip CII, Technical Marketing Manager, The Chartered Institute of Loss Adjusters (CILA)
Alison joined the CILA team as Technical Marketing Manager in spring 2012. She studied Advertising, Media & Marketing at Bournemouth University and started her career in insurance in 1995, with a position at A-Plan Insurance Brokers. Having developed an interest in claims, Alison moved into loss adjusting in 1997 and has predominantly worked in roles associated with improving standards and processes. Alison promotes membership of the CILA and encourages professional development through the attainment of CILA qualifications.
James Gilmour, head of claims, Simply Business
James Gilmour is head of claims at Simply Business, the online SME and landlord insurance broker. James is responsible for the claims experience of its 10,000 annual claims, ensuring customers are brought back to parity as smoothly as possible. Operational improvements and reducing settlement times are largely done through feedback from monthly customer surveys, with an NPS average of over 60 for 2016. The claims team provide data on current and forecasted performance to allow the panel of 20 insurers to drive pricing reviews and update policy documentation and Simply Business to improve customer journeys.
James is a Chartered Insurance Broker, a member of the Northampton management team and joined Simply Business in 2007, having previously worked in the commercial and product teams. Before joining Simply Business he worked at the reinsurance broker R.K.Carvill.
Dave Greaves, Head of SME, QBE
As Head of SME, Dave Greaves manages QBE’s commercial SME business across property, casualty, motor and specialist lines.
Dave joined QBE in 2012 from 10 years at RSA. In quite a short space of time he has successfully transformed the SME business from traditional trading to a sophisticated full-cycle e-trade operation across multiple distribution platforms, including QBE’s FastFlow extranet, Acturis, SSP, Applied and Open GI.
Dave manages a team of around 90 people based in QBE’s SME centre of excellence in Stafford.
Dave is a self-motivated, enthusiastic leader with strong communication and business skills and an open-minded inclusive management style. His approach and experience, coupled with his strength of character, are key to him driving the business forward for profitable growth.
Outside of insurance Dave is a keen cyclist and mountain biker.
Chris Millward, Head of Claims, ARAG
Chris joined ARAG Legal Services in 2007, shortly after the ground-breaking legal expenses MGA was launched in the UK.
An experienced claims professional already, Chris has since risen to be ARAG’s Head of Claims, with responsibility for both Before-the-Event and After-the-Event claims at the award-winning legal protection provider.
From the often high-value and sensitive nature of clinical negligence claims to wide-ranging legal disputes fighting for commercial and personal policyholders, whether claimant or defendant, Chris has championed the cause of equitable access to the justice system over a period when financial and political pressures have seen it severely threatened.
His breadth of experience in this highly-competitive insurance niche has helped ARAG to establish its elevated position in the legal expenses market, and his commitment to delivering the best for clients at their time of need has helped the company to pick up a host of accolades for its unrivalled claims service.
Steve Molloy, Commercial Director, Accident Exchange
‘Customer behaviours and demands are changing in an ever increasing world of automation expectation. This is an exciting opportunity for me to see the diverse and innovative customer focussed approaches within our market this year.’
Steve is Commercial Director at Accident Exchange Ltd and is responsible for developing their claims and digital service offering in the UK insurer and broker markets. Prior to joining Accident Exchange, Steve has worked at a senior level across the motor insurer supply chain and claims community, for companies such as Antony Hodari solicitors and Motorplus, focussing on developing technology and processes to deliver on the customer’s expectations. ‘Working for over 20 years in the UK insurer claims space, with both insurers and brokers, has hopefully given me a unique insight into every aspect and angle of a customer’s claim.’
Dan Saulter, CEO, Davies Group
Dan is Group Chief Executive of a multi-award winning operations management, consulting and digital solutions provider to organisations in insurance and highly regulated markets. Davies operates across three core business lines: Claims Solutions, Customer Solutions and Insurance Services. We help our clients improve service, grow, and win. Prior to Davies Dan worked at Towergate, including as CEO of Towergate Financial, and Group M&A Director. A Chartered Accountant, Dan trained with KPMG before becoming M&A Director at BDO. Prior to this Dan worked internationally at Shell Group.
Donna Scully, Director, Carpenters
Donna is a Director in Carpenters, a market leading provider of claims & legal services to the personal lines insurance industry, brokers and their customers.
Moving to the UK from Ireland, Donna worked for various law firms in London before joining Carpenters in 1997, where she set up its specialist Personal Injury department, developing a reputation for an ethical approach to legal & claims services.
A member of the Motor Accident Solicitors Society’s management committee since 2004, she became Vice-Chairman of MASS in November 2008 and was elected as MASS Chairman for a two-year term in 2010. During her term, she was closely involved in the formation of AskCUE PI and the implementation of the LASPO legislation.
She has held a seat on the Insurance Times’ Fraud Charter since its launch in 2010, is a member of the editorial board for Modern Insurance Magazine and she received the Outstanding Achievement award at the 2014 Personal Injury Awards. In November 2016, Insurance Business UK named her as one of the insurance industry’s Women of Influence.
In her spare time, Donna enjoys keeping fit with Pilates and walking, and supporting her 17-year-old sport-loving twin boys.
Garry Simmons – Head of High Net Worth and Commercial Claims
Garry was appointed to the role of Head of High Net Worth & Commercial Claims at Covéa Insurance in December 2015 and has operational and technical responsibility for HNW and Commercial Property Claims, in addition to being responsible for a number of specialist functions including Audit, Complaints, Supply Chain and Claims Relationship & Development teams.
Prior to this Garry was an Associate Director – Head of Claims at Sterling Insurance Group, a role he had held since 2006. Garry has worked in the insurance industry for 29 years, having previously held senior claims positions at Albion Insurance.
Garry is an accredited counter-fraud specialist and has represented Sterling & Covéa Insurance on both the ABI’s Property Committee and Property Claims Forum.
Bundeep Singh Rangar, CEO, PremFina
Bundeep Singh Rangar is a London-based entrepreneur and investor.
He is the CEO of PremFina, a UK insurtech co. that finances insurance premiums; IXL Holdings that’s facilitated more than $300 million in bank debt financing; and Canadian blockchain firm Fineqia. He also chairs advisory firm IndusView.
Bundeep has advised Board members of Bloomberg, BT, Experian, Hays, Sage, Saxo Bank, Skype, Tata Consultancy Services, T-Mobile and Volkswagen.
He was MD of Technology Markets (Europe) at market maker Knight Securities and created the first index of European Internet stocks at Bloomberg, where he hosted Europe’s first daily live TV show on the Internet.
Bundeep holds a MSJ degree from Columbia University, New York; a BA from McGill University, Montreal; diplomas in Internet and Advertising from the University of California, Berkley; in International Relations from the University of Vienna, Austria; and in Commerce and Pure and Applied Science from Marianopolis College, Montreal.
Helen Withers, Chief Executive, Arc Legal Assistance
Helen has extensive experience in the legal expenses sector, having held several senior leadership roles within a number of large sector firms, prior to co-founding Arc Legal Assistance in 2003.
Over the last 15 years under her leadership, the company has achieved year on year business expansion and premium growth with a portfolio of market-leading legal expenses products and assistance services. Today, as part of AmTrust International Limited, the company is a leading provider managing in excess of 16 million legal expenses policies.
Helen is committed to driving innovation in the LEI and ancillary product sectors and so alongside the continual improvement of the claims journey, product development is core to the company’s operational and investment focus.