Welcome to the Claims Excellence Awards 2018

The winners of the Insurance Times Claims Excellence Awards 2018 were revealed at a glittering ceremony on Thursday 10 May, at the Royal Garden Hotel, Kensington, London.

Hosted by Insurance Times’ Content Director, Saxon East, just under 300 guests came together to recognise and reward outstanding customer service across UK claims.

Saxon East said: “At a time when the FCA’s pricing transparency rules have led to more customer churn, being excellent at claims is a great way to gain loyal customers. Those that are most successful in this brave new world will get the right blend between technology and the human touch, and our finalists have all got that balance just right.”

Many congratulations to all of the winners who can be viewed here

And a massive thank you to our sponsors, Auto Windscreens, Carpenters Group and Crawford & Company for helping to ensure the evening was such a great success.


A big thank you to our judges.


Find out more about the benefits of sponsorship and how to get involved

Thanks to this year’s sponsors

Claims Awards sponsors

Congratulations to the 2018 winners

Contact us


Graeme Cathie
group head of sales
020 7618 3431

Event Management

Mandy O’Connor
Head of Events
020 7618 3470

Table Booking

Leah Keating
Event Sales Executive
020 7618 3434