Finalists

We are delighted to announce the finalists for the Insurance Times Claims Awards 2017 – Congratulations to everyone who made the shortlist and good luck!

Broker Claims Team of the Year
Centor Insurance and Risk Management
Club Insure
Fusion Insurance
Lockton Real Estate & Construction Claims Team

Claims Individual of the Year
Fatma al balushi – National Life & General
Callum Fraser – Markel
Mark Merrix – Allianz
Sarah Willcox – Markel

Claims Technology Initiative of the Year – Broker
FMG and Lark: Insurance Broker Claims Management Portal
Simply Business / Mi Claim
Towergate Underwriting

Claims Technology Initiative of the Year – Insurer
Allianz SiteView
Bupa UK
Covéa Insurance – Repair Allocation Manager (RAM)
ISO

Claims Technology Initiative of the Year – Service Provider
Audatex – Quantex
Claims Consortium Group – Storm Desmond Response
DOCOsoft Claims Management System
Intelligent Telematics, Proactive Claims Management
LeakTracersDirect (part of AllPropertyClaims)

Claims Training Initiative of the Year
Claims Consortium ‘Building Construction for Claims Handlers’ course
Club Insure Ltd – Knowledge is power
Davies Group – Aspire Programme
Markel – Claims Team Training
Thatcham Research Code of Practice

Claims Training Initiative of the Year – Insurer
AIG Occupational Disease Workshop
Allianz Technical Leaders in Claims (TLC) Programme
Covéa Insurance Claims Training Academy

Customer Care Initiative of the Year
Allianz Customer Hubs
ALPS / Mansfield Group – Fleet Management
Claims Consortium Group – Storm Desmond response
Davies Group – Sompo Canopius and Park Homes Assist
MA Group – Truly Customer Focused
Motorplus
QuestGates: Putting Vulnerable Customers First
The Claims Code – Lockton Real Estate & Construction

Fraud Prevention Initiative of the Year
Accident Exchange – Private Prosecution
Aviva – Real Time Policy Fraud Screening at Point of Quote – Personal Motor
DWF
Hill Dickinson LLP – Netfoil
iovation Fraud Force Community
Towergate Underwriting

Insurer Claims Initiative of the Year – Commercial Lines
Covéa Insurance Commercial Claims Integration
Markel – Volume Claims Team (VCT)

Insurer Claims Initiative of the Year – Personal Lines
Co-op Insurance Flood Response plan
RSA Insurance Group

Insurer Claims Team of the Year
AIG Europe Ltd – Financial Lines Claims
Allianz Insurance – Genesis End-To-End (GE2E) Project Team
Aviva – Project Wentworth
Bupa UK Insurance
Chartered Insurance Institute New Generation Claims Group 2016 – Riot Claims Guide
Covéa Insurance Commercial & HNW Property Team

Legal Partner of the Year
BLM and Gulland Padfield: Customer Insight Programme
DWF
rradar

Third Party Claims Management Team of the Year
AllPropertyClaims
Aspray
Claims Consortium Group – Motor Claims Services
Davies Group
Motorplus