Whether it be a town that is flooded or a damaged vehicle, claims service is the point at which customers judge the insurance industry. This vitally important part of insurance has been at the forefront of innovation – drones, apps tracking claims, online subrogation portals are all innovations that have made life better for customers and insurance firms.  And with voice recognition set to truly disrupt the status quo, claims is likely to feel the full force of change first.

The Claims Excellence Awards recognise and reward outstanding customer service across claims; from those on the frontline who have direct contact with customers in their hour of need, to the nimble and entrepreneurial who are changing the world around us.  Many of the heroes of today, will be the stars of tomorrow.

Visit Claims Awards 2018 site

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Congratulations to all our Winners!

AIG • Allianz • Audatex • Aviva • Centor • Club Insure • Coplus • Covéa • Davies Group • DWF • rradar • RSA • Simply Business

Click here for the full list!

Congratulations to the 2017 winners


Date: 18 May 2017

Venue: London Hilton Bankside, 2-8 Great Suffolk Street, SE1 0UG

Time: 19:00 – Midnight

Dress Code: Black Tie

19:00 | Drinks reception

19:45 | Awards presentation and gala dinner

22:15 | After party and cash bar

23:30 | Carriages