Whether it be a town that is flooded or a damaged vehicle, claims service is the point at which customers judge the insurance industry. This vitally important part of insurance has been at the forefront of innovation – drones, apps tracking claims, online subrogation portals are all innovations that have made life better for customers and insurance firms.  And with voice recognition set to truly disrupt the status quo, claims is likely to feel the full force of change first.

The Claims Excellence Awards recognise and reward outstanding customer service across claims; from those on the frontline who have direct contact with customers in their hour of need, to the nimble and entrepreneurial who are changing the world around us.  Many of the heroes of today, will be the stars of tomorrow. Help us to celebrate their achievements at this years’ Claims Excellence Awards.

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Congratulations to all our Finalists!

Accident Exchange • AIG • All Property Claims • Allianz • ALPS • Aspray • Asset Protection Unit • Audatex • Aviva • BLM • Bupa UK • Centor • CII • Claims Consortium Group • Club Insure • Co-op Insurance • Covéa • Davies Group • DOCOsoft • DWF • FMG • Fusion Insurance • Hill Dickinson • IBA International / ISO • Intelligent Telematics • Iovation • Lockton • MA Group • Markel • Motorplus • National Life & General • QuestGates • rradar • RSA • Simply Business • Thatcham Research • Towergate

Click here for the full shortlist and don’t forget to book your table!

Winners announced on 18 May in

Book your table

Winners of the 2017 awards will be revealed at a glittering awards dinner on the 18 May at the London Hilton Bankside.  The evening is a great way to entertain clients and to recognise and reward the hard work and achievements of your team.  With key decision makers from across claims attending, it’s also a great networking opportunity – and lots of fun too!

For more booking information, please contact Andy Josephides on 020 7618 3434 or via email at andy.josephides@insurancetimes.co.uk


Table of 12: £5,040
Table of 10: £4,320


Table of 12: £4,200
Table of 10: £3,600

More info

Congratulations to the 2016 winners


Find out more about the benefits of sponsorship and how to get involved

Marcus Lochner
head of events sponsorship
020 7618 3064

More info


Date: 18 May 2017

Venue: London Hilton Bankside, 2-8 Great Suffolk Street, SE1 0UG

Time: 19:00 – Midnight

Dress Code: Black Tie

19:00 | Drinks reception

19:45 | Awards presentation and gala dinner

22:15 | After party and cash bar

23:30 | Carriages

Contact us


Marcus Lochner
head of events sponsorship
020 7618 3064

Event Management

Mandy O’Connor
Head of Events
020 7618 3492

Table Bookings

Andy Josephides
Event Sponsorship Manager
020 7618 3434