When are the finalists announced?
Finalists will be announced on Thursday 31 March.

What do we get for being a finalist?
Apart from a warm glow and the satisfaction of being an Insurance Times Claims Excellence Awards finalist, you will also receive a finalist logo which you can use to promote your success.

When do we find out who’s won?
Winners will be announced at the awards ceremony on Thursday, 26 May. Please don’t ask us to reveal anything in advance of the ceremony – we won’t!

What do we get for being a winner?
The right to brag that you’re the best of the best, as well as a certificate, trophy and winner’s logo (please note there may be a charge for this package).

When do tickets go on sale?
You’ll be able to book your table online from mid-February.

What happens if we can’t hold an in person awards ceremony?
In the event that restrictions are in place making a physical ceremony impossible, we will have a Plan B virtual ceremony on standby.

My table package includes an advert in the printed programme – what are the specifications?
If your table package includes an advert the specifications are as follows:
A5 – half page
Trim: 148mm (w) x 102mm (h)
Live type area: 133mm (w) x 87mm (h)
Bleed: 154mm (w) x 108mm (h)
High resolution PDF – CMYK only
Please send completed artwork to events@insurancetimes.co.uk by the deadline – 9 May.

When is the awards taking place this year and how do I register?
The 2022 Claims Excellence Awards will take place on the evening of Thursday, 26 May at the Royal Garden Hotel in Kensington. Details on how to book tables will be available from mid-February, but if you would like to reserve your place ahead of that please contact Serena (serena.giampieri@insurancetimes.co.uk).

Is attendance at the Awards ceremony mandatory?
No, but in the event of a win you will need to purchase a winner’s package if you would like the trophy, official logo and certificate.

What time does the event start and finish?
7.00pm | Drinks reception
7.45pm | Gala dinner & Award Ceremony
10.30pm | After party & cash bar
00.15am | Carriages
(Please note timings are subject to change)

Is there a charge to attend?
Yes. Table packages and prices will be available on the website in mid-February. If you would like to register your interest in buying a table please email Serena (serena.giampieri@insurancetimes.co.uk).

What will the dress code be?
The dress code will be black tie. Go on! Get out your glad rags and get ready to party!

When will my ticket(s) arrive?
We don’t issue hard copy tickets for our awards events. Instead, you will receive a pdf invitation  which you can share with your guests. 

How do I submit my guests names?
Table names must be submitted online, via the table booking system. To access your booking you will need the email address and password of the person who booked your table. Once you have this information, simply login and submit your guest details. We need your guests’ first names, surnames, company names and dietary requirements*. Please pay particular attention to the spelling and use of capital letters as we will print the details as you provide them, in the awards programme and on the table plan. Please note that Insurance Times reserves the right to adhere to house editorial style as deemed appropriate by the brand.
* There may be an additional charge for dietary restrictions requiring specialist meals, please contact the events team for more details

What is the deadline for submitting guest names and dietary requirements?
All the above details must be provided no later than 5.00pm on Tuesday, 10 May. Due to print deadlines, any names received after the deadline may not be included in the programme or on the printed table plan.

I’ve missed the deadline for submitting guest names, do I still need to send in my guest names?
Yes, because as well as requiring details of any dietary requirements, we also print a copy of the guest list on the night so we can assist your guests with finding their table.

Will you be providing place cards?
If you are a sponsor or have booked a Premium table package we will provide printed place cards as long as we’ve received your guest names by the deadline.

We do not provide place cards for standard tables. However, you are more than welcome to print them yourselves and send over to us in advance so we can lay them out for you. Alternatively, you can bring them with you on the night and we’ll allow you access to your table during the drinks reception to do so yourselves.

Does my ticket include any drinks? How can I order extra?
Your ticket/table includes a drinks package as specified on your confirmation email. If you would like to place an additional order please email the Events Team to request an order form. You will need to place the order directly with the hotel and pay the hotel for any additional drinks.

Please note that you will also be able to purchase drinks at the bar.

What’s on the menu?
The menu will be sent with the joining instructions 2 weeks prior to the event.

Do I advise the waiters of my dietary requirements on the night?
No, all dietary requirements need to be communicated in advance. If any guests fail to let us know by the deadline (10th May) we cannot guarantee that the venue will be able to accommodate your requests.

Can I choose the vegetarian option on the night?
No, all vegetarian meals will need to be ordered in advance.

Can I order a Kosher meal for one of my guests?
Yes, but this needs to be ordered at least 48 hours in advance and there will be an extra charge as this has to be brought in specially. Please contact the Events Team for more information.

How can I book a hotel room for the night?
A limited number of special rate rooms are being held until 13th April. After that date guests will be offered the best available rate. Reduced rates are: Single – £230 and Double – £245. Rates include VAT and breakfast and can be booked here or via the booking page on the website using Group Code NEWSQUEST22.