Claims Excellence Awards | An Insurance Times event

Welcome to the Claims Excellence Awards 2021

The Insurance Times Claims Excellence Awards are designed to recognise and reward excellence across claims – the companies, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service, and there is much to celebrate.

There are 14 categories this year, 11 of which can be entered, all designed to showcase the best of the best across solution based, specialist, team and individual achievement.

Entries close on Tuesday 9 March and finalists will be announced on Wednesday 31 March. The 2021 winners will be revealed at a virtual ceremony on Thursday 27 May. 

Why Enter?

  • Showcase your achievements and get recognised across the sector as a leader in the field
  • Highlight and reward your team’s hard work and achievements
  • A win or nomination is a great PR opportunity ensuring your company stands out amongst its competitors
  • Winning an award can help motivate staff and boost morale

Entry Deadline - 5.00pm 9 March

Dates for your diary

9 March | Entry deadline
31 March | Finalists announced
28 April | Judging day
27 May | Award Ceremony

Nominate your Claims Champion!

We are currently accepting nominations for the 2021 Claims Champion. This award celebrates a stand-out individual who is making a major contribution to general insurance claims and a tangible difference to the lives of their customers. The individual can come from any part of the claims industry – broker, insurer, law firm or claims management company.

If you know somebody who fits the bill, you can put them forward for consideration by our expert panel. All you need to do is email with the name of your nominee and a couple of paragraphs telling us why you think this person deserves to be the Claims Champion of the Year. The deadline for receipt of nominations is 5pm on Tuesday 9 March 2021. All nominations will be considered by our panel and the winner revealed at the virtual ceremony on 27th May. We look forward to hearing from you!


Sponsorship opportunities can be tailored to suit your individual business objectives so to find out more about the benefits of sponsorship and how to get involved contact:

Jack Thomson
Head of Commercial
020 7618 3433

Leah Keating
Business Development Manager
020 7618 3434

When, Where & FAQs


Date | 27 May 2021
Venue | In front of a screen
Time | TBC
Dress Code | Whatever feels comfy


Full details of how to register to watch the virtual awards will be available in due course.


Take a look at our FAQs section for answers to the most popular questions.

2020 Awards Presentation

Contact us

Event Management

Mandy O’Connor
Head of UK Events
020 7618 3470


Jack Thomson
Head of Commercial
020 7618 3433