Categories

A full list of this year’s categories can be viewed below (Entries are now closed).

Finalists Announced: 31 March 2021

Open for entry

Broker Claims Achievement Award

The past year has really proved the value of the claims service that brokers offer to clients and the pandemic has raised client expectations around cover. Has your firm stood up for a client and battled for a claim to be paid against the odds? Or, have you introduced a new service that has benefitted all your clients? This award aims to recognise brokers who have gone above and beyond in claims.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2020].

This category is open to individuals and teams that meet the above criteria. Joint entries from brokers and their claims partners are welcome.

Insurer Claims Achievement Award

The past year has really proved the value of the claims service that insurers offer to clients and the pandemic has raised client expectations around cover. How has your firm turned the negative perception of the insurance industry into an opportunity? This award aims to recognise insurers who have gone above and beyond in claims, either by a generous interpretation of terms, or by introducing a new service to help clients struggling through lockdown.

This category is open to individuals and teams that meet the above criteria. Joint entries from insurers and their claims partners are welcome.

Claims Product Solution of the Year

This award recognises a product solution that has enhanced and added value to a firm’s claims service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2020] from an overall strategy that has successfully delivered a stand-out product solution.

This category is open to insurer, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

Claims Service Solution of the Year

This award recognises a service solution that has enhanced and added value to a firm’s claims service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2020] from an overall strategy that has successfully delivered a stand-out service or initiative.

This category is open to insurer, broker or service provider firms (across personal or commercial lines) that meet the above criteria.

Claims Start-up

This category is open to all claims start-ups (launched within the last three years) able to demonstrate that they have made a positive impact within the claims space.

Entrants should be able to demonstrate success in putting ideas into action. Innovation and original business ideas will be looked upon favourably. Customer/client testimonials will also be welcome.

Claims Team of the Year

This award recognises an outstanding claims team that has worked together to achieve positive outcomes for their organisation and/or customers and can demonstrate real impact.

Entrants must be able to evidence success over the last 12 months [since January 2020].

Credit Hire Solution of the Year

This award recognises innovative approaches to delivering a mobility solution to clients while their vehicle is off the road due to a claim, either reducing claims costs or improving client service.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2020] from an overall strategy that has successfully delivered a stand-out service for clients. The solution does not have had to have been instigated over the last 12 months (since January 2020), but the results of the solution must have come to fruition over the last 12 months and be clear for judges to understand.

This category is open to insurers, brokers and service providers.

Customer Care Solution of the Year

This award recognises companies that go the extra mile to ensure outstanding levels of customer care.

Entrants must be able to evidence success over the last 12 months [since January 2020] from a strategy that has reaped tangible benefits for both their customers and their business as a whole.

This category is open to insurer, broker and service provider firms that meet the criteria above.

Fraud Solution of the Year

This award recognises companies that are leading the way in insurance fraud detection and/or prevention.

Entrants must be able to demonstrate positive results over the last 12 months [since January 2020] from a strategy that has successfully helped to identify and prevent fraudulent applicants and claimants. The solution does not have to have been instigated over the last 12 months [since January 2020], but the results of the solution must have come to fruition during that time and be clear for judges to understand.

This category is open to fraud or claims teams within insurer, broker, claims management firms, or legal firms that meet the criteria above.

Third Party Claims Management Team of the Year

This award recognises any third party claims management or loss adjustor team that has worked together to achieve positive outcomes for their insurer or broker clients that have had a demonstrable impact.

Entrants must be able to evidence success over the last 12 months [since January 2020].

NOMINATION ONLY (NOT OPEN FOR ENTRY)

Claims Champion of the Year

This award celebrates an outstanding individual who is making a major contribution to general insurance claims in the UK and a difference to the lives of their customers. The individual can come from any part of the claims industry: broker, insurer, law firm or claims management company.

This category is not open for entries but nominations are welcome and can be put forward for consideration by our expert judging panel. Please email events@insurancetimes.co.uk with the name of your nominee and tell us in a couple of paragraphs why you think this person deserves to be the Claims Champion of the Year. The deadline for receipt of nominations is 5pm on Tuesday 9 March 2021.

The recipient will be revealed at the Awards Ceremony in May.

Commercial Lines Claims Excellence Award

This category is designed to recognise commercial lines insurers with consistently high service standards within the claims space. Judges will be looking for evidence from the past year [since January 2020] of a new initiative, or a well-managed claim or series of claims, that illustrates how the insurer stands out from its peers. Broker testimonials are welcome.

This category is not open for entries. The shortlist will be selected by from the results and findings of the Insurance Times Five Star Rating Report – Commercial Lines 2020/21. All shortlisted companies will be invited to present (virtually) to our expert panel of judges on 28 April.

Personal Lines Claims Excellence Award

This category is designed to recognise personal lines insurers with consistently high service standards within the claims space. Judges will be looking for evidence from the past year [since January 2020] of a new initiative or a well-managed claim or series of claims, that illustrates how the insurer stands out from its peers. Broker testimonials are welcome.

This category is not open for entries. The shortlist will be selected by from the results and findings of the Insurance Times Five Star Rating Report – Personal Lines 2020/21. All shortlisted companies will be invited to present (virtually) to our expert panel of judges on 28 April.