Welcome to the Claims Excellence Awards 2020

These awards are designed to recognise and reward excellence across claims – the companies, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service and there is much to celebrate.

There are 14 categories this year, 11 of which can be entered, all designed to showcase the best of the best across solution based, specialist and team & individual achievement.

Entries are open until 10 March and finalists will be announced on 2 April. The 2020 winners will be revealed at a must-attend awards ceremony in central London on the evening of Thursday 21 May, bringing together senior decision makers, influencers and the cream of the sector.

Why Enter?

  • Showcase your achievements and get recognised across the sector as a leader in the field
  • A win or nomination is a great PR opportunity ensuring your company stands-out amongst its competitors
  • Winning an award can help motivate staff and boost morale
  • Highlight and reward your team’s hard work and achievements

Entries close on 10 March

Dates for your diary

10 March | Entry deadline
2 April | Finalists announced
30 April | Judging day
21 May | Award Ceremony

Book your table

Winners of the 2020 awards will be presented at the awards ceremony and dinner on the 21 May at the stylish Royal Garden Hotel in Kensington, London.  The evening is a great opportunity to entertain clients, recognise the hard work of your team, and network with the cream of the industry!

Book before 27 March for a 10% early bird discount


Table of 12: £5,668
Table of 10: £4,858

More info


Table of 12: £4,724
Table of 10: £4,048

More info

Half tables

6 places: £2,901
5 places: £2,475

More info


We have a limited number of individual and start-up rate tickets available.  To apply for one of these places please contact Leah on the details below.

For more booking information, please contact Leah Keating on 020 7618 3434 or via email at leah.keating@insurancetimes.co.uk


Find out more about the benefits of sponsorship and how to get involved

More info

Richard Turner
head of sales
020 7618 3408

When, Where & FAQs


Date | 21 May 2020
Venue | Royal Garden Hotel, 2-24 Kensington High St,
London W8 4PT
Time | 19:00 – Midnight
Dress Code | Black Tie


19:00 | Drinks reception
19:45 | Awards presentation & gala dinner
22:30 | After party and cash bar
00:15 | Carriages


A limited number of special rate rooms (£230 incl VAT & Breakfast) are available for those wishing to stay at the Royal Garden Hotel. Call 020 7937 8000 and ask for reservations or email reservations@royalgardenhotel.co.uk and quote 210520NEWS.

See our FAQs section for more information

Highlights from 2019 event

Contact us

Event Management

Mandy O’Connor
head of UK events
020 7618 3470

Table Bookings

Leah Keating
event sales executive
020 7618 3434


Richard Turner
head of sales
020 7618 3408